Course Highlights
This interactive listening skills workshop will:
- Outline the importance of listening and the value of learning this essential communication skill.
- Identify listening competencies and how to demonstrate them.
- Introduce different types of listening.
- Suggest tactics for overcoming listening barriers.
- Provide participants with exercises to practice new skills.
Course Overview
Success at work often hinges on communication, yet most professionals spend years honing their speaking abilities while neglecting the other half of the equation. This immersive workshop places listening at center stage, transforming how participants receive, process, and respond to information in their daily interactions.
Participants discover seven core listening competencies that serve as building blocks for deeper understanding. The program illuminates the distinct advantages of active, reflective, and empathetic listening approaches, equipping professionals to choose the right technique for each situation. As distractions and biases emerge to challenge focus, participants learn practical strategies to maintain presence and clarity.
The workshop creates a laboratory for learning through hands-on practice. Participants engage in dynamic group exercises that simulate real workplace scenarios, allowing them to test and refine their listening abilities in a supportive environment. By exploring the connection between listening and emotional intelligence, they develop skills that strengthen professional relationships and enhance team dynamics.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain the listening and the human need.
- Demonstrate seven listening competencies.
- Identify different types of listening.
- List strategies for overcoming listening barriers.
- Choose a listening strategy based on the environment and listening objective.
Workshop Modules
- Can You Hear Me Now: What Everyone Wants
- Listening Competencies: Assessing Your Skill
- Choosing a Flavor: Different Types of Listening
- Overcoming Obstacles: Addressing Barriers to Successful Listening
- Situational Competency: Navigating Different Environments
Target Audience
This workshop is designed for groups that want to:
- Learn techniques to improve their listening skills.
- Gain greater credibility in the workplace.
- Improve their team dynamics.
Suggested Format
- Half-Day Onsite Training Course
Questions This Page Answers About Listening Skills Training
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