Course Highlights
This listening skills course will:
- Explain the benefits of listening.
- Suggest techniques for building rapport.
- Offer specific tactics for giving people undivided attention.
- Share best practices for reflective listening.
Course Overview
In today’s noisy world, genuine listening is a rare skill. This virtual classroom course is designed to help participants develop the listening skills necessary to build stronger relationships, improve communication, and manage difficult interactions. Participants will learn how to give others their undivided attention, show interest, withhold judgment, and probe for additional information. The course also addresses how to avoid common listening traps, read body language and facial expressions, and use listening as a tool to navigate challenging conversations.
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain how they can benefit from improving their listening skills.
- Outline different types of listening.
- Discuss the role of active listening in the communication process.
- Describe noise and how it can distort messages.
- Identify bad habits and listening traps.
- Listen effectively in difficult situations.
Program Modules
- The Basics: Exploring Fundamentals
- Interference: Where Did All This Noise Come From?
- Oops, I Did It Again: Listening Traps
- In-Depth Attention: Active Listening and More
- The Hard Stuff: Listening When It’s Difficult
Target Audience
This virtual training program is designed for professionals who want to:
- Enhance their listening skills to improve communication and rapport.
- Learn strategies to overcome common listening barriers and traps.
- Improve their ability to listen effectively in challenging or difficult situations.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Page Answers About Listening Skills Training
- Where can my team find training to improve their listening skills and communication?
- How can our team handle difficult conversations more effectively through active listening?
- What course can teach us to overcome noise and distractions to improve our listening?