Course Highlights
This web-based interpersonal skills course will:
- Explain why communication often misses the mark and how to improve it.
- Outline communication targets and suggest a process for leveraging personal strengths.
Offer strategies for effective interpersonal communication. - Discuss the importance of explaining “why” in addition to “what” when making requests or offering explanations.
- Share frameworks for offering feedback, reducing conflict, and influencing others.
Course Overview
Effective communication is key to building strong relationships and achieving success in any workplace. This course helps close the gap between ineffective and effective communication by guiding participants to understand the causes of communication breakdowns.
Participants will identify their communication strengths, learn strategies that work with nearly anyone, and practice linking their requests or explanations with clear reasoning. The program also introduces frameworks for giving feedback, reducing conflict, and influencing others, ensuring participants leave with practical tools they can use in daily interactions.
Program Objectives
At the conclusion of this program, participants should be able to:
- Explain factors that contribute to or detract from accurate and effective communication.
- Identify communication targets that align with their individual strengths.
- Articulate how those targets look and sound in practical application.
- Adopt communication strategies that are effective with a wide range of people.
- Connect both “what” and “why” when asking for information or making requests.
- Apply several repeatable communication frameworks to various interpersonal situations.
Program Modules
- Hit and Miss: Characteristics of Effective and Ineffective Communication
- Capitalize on Strengths: Identifying Communication Targets
- Winning Ways: Effective Communication Tactics for Everyone
- From Dot to Dot: Connecting Asks and Tells with Purpose
- Fantastic Frameworks: Leveraging Repeatable Models
Target Audience
This program is ideal for groups that want to:
- Improve their interpersonal communication skills by identifying and capitalizing on their strengths.
- Learn effective communication strategies that work across different contexts and with various audiences.
- Adopt frameworks for offering feedback, reducing conflict, and influencing others in the workplace.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Page Answers About Interpersonal Communication Training
- How can my team improve their interpersonal communication skills to reduce misunderstandings?
- Where can I find an online interpersonal communication skills course for my team?
- Where can I find training to help my team communicate more effectively in professional settings?