Course Highlights
This empathy workshop will:
- Provide a framework for understanding empathy.
- Offer a self-assessment to measure empathy.
- Discuss different types of empathy.
- Outline two practical models (Triple-A and SHOES) for demonstrating empathy.
- Offer strategies for building capacity for empathy.
Course Overview
This hands-on workshop teaches empathy as a key skill for effective communication and strong interpersonal relationships. Participants will learn how empathy improves collaboration, builds better connections, and creates a positive environment.
The course presents empathy through four essential elements: control, concern, consideration, and compassion. During the session, participants will discover how these components work together to foster meaningful interactions. They’ll also explore three distinct types of empathy, evaluate their own empathetic abilities, and develop critical listening skills.
The second half of the program focuses on application. Participants will learn how to apply practical frameworks such as Triple-A (assess, acknowledge, act) and the SHOES model to real-world situations. These tools provide specific strategies for incorporating empathy into everyday interactions.
The workshop also tackles common obstacles to empathy and equips participants with methods to overcome these challenges. Throughout the program, participants will focus on practical applications, allowing them to implement their new skills immediately.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Define empathy and explain its importance in the workplace.
- Identify situations where empathy can positively affect results.
- Discuss how control, concern, consideration, and compassion contribute to empathetic interactions.
- Differentiate three types of empathy.
- Assess their current empathy quotient.
- Explain the difference between a telling and listening mindset.
- Identify the element of undivided attention.
- Differentiate deep listening from other types of listening.
- Discuss the Triple-A (assess, acknowledge, act) framework.
- Apply the SHOES model to real-world situations.
- Identify habits and actions that hinder empathy.
- Discuss ideas for building a capacity for empathy.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Workshop Modules
- Empathy Fundamentals: Starting with the Basics
- An Essential Ingredient: Where Empathy Makes a Difference
- Four Cs: Control, Concern, Consideration, and Compassion
- Exploring the Triangle: Three Types of Empathy
- You Are Here: The Empathy Quotient
- Deep Listening: Exploring the Skill
- Frameworks in Action: Triple-A and SHOES
- Halting Habits: What Hinders Empathy
- Building Capacity: Ideas for Increasing Empathy
Target Audience
This workshop is designed for groups that want to:
- Explore empathy and how to cultivate it within teams and organizations.
- Incorporate empathy in their daily work.
- Improve their empathy skills and leverage them to enhance interactions.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Empathy Training
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- Who offers an interactive workshop on empathy for groups?
- My team has never had formal training on empathy. Who offers a workshop I can bring onsite?