Course Highlights
This online instructor-led empathetic communication skills course will:
- Provide an overview of the benefits of empathy in the workplace.
- Help participants recognize emotions in themselves and others.
- Discuss communication styles and their influence on how people apply empathy.
- Explain the connection between body language and empathy.
- Outline what empathetic listening is and isn’t.
- Suggest a framework for communicating empathy in writing.
Course Overview
Empathy is a powerful way to build stronger connections with both customers and coworkers. With practice, anyone can improve their ability to genuinely connect with others. This instructor-led course focuses on practical techniques for enhancing relationships through empathetic communication.
Participants will look at the benefits of empathy and explore how verbal cues—like tone, pacing, and inflection—can either strengthen or weaken an interaction.
The course also covers the role of body language in creating meaningful connections and teaches reflective listening techniques to help participants better understand others. To wrap up, the program offers practical tips on how to express empathy in writing, ensuring that participants can communicate effectively in both spoken and written interaction
Program Objectives
At the conclusion of this program, participants should be able to:
- Define empathy and its role in communication.
- Explain how empathy can improve communication with both coworkers and customers.
- Describe how tone of voice, pacing, and other verbal cues impact interactions.
- Demonstrate reflective listening to better understand others.
- Use techniques for listening effectively to challenging speakers.
- Show compassion and empathy for disheartened, confused, and disgruntled individuals.
- Demonstrate empathy in written communication.
- Apply the communication skills learned in real-world scenarios.
Program Modules
- Pair Up: Walk in My Shoes
- Call It Out: Name That Feeling
- Matters of Style: The Communication Jungle
- I Hear What I See: Reading Body Language
- Listening: A Little Less Talk
- Troubleshooting: Challenging People
- Empathy in Writing: Email Know-How
Target Audience
This virtual training program is designed for groups that want to:
- Strengthen their relationships with customers and coworkers through better communication.
- Learn techniques for recognizing emotions and responding empathetically.
- Improve their reflective listening and verbal communication skills.
- Develop effective strategies for showing empathy in written communication.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Page Answers About Empathetic Communication Training
- How can my team improve their communication through empathy?
- Where can I find training on empathetic listening and its impact on workplace relationships?
- What strategies can help my team express empathy effectively in writing?