Course Highlights
This emotional literacy and empathy workshop will:
- Introduce Business Training Works’ Deliberate Communication Model.
- Provide a high-level explanation of the science behind empathy.
- Identify times where using empathy can make a difference when building trust, solving problems, giving feedback, or selling products and services.
- Offer a clear explanation of what empathy is and isn’t.
- Suggest a simple process for demonstrating empathy.
Course Overview
Empathy is fundamental for building bridges, gaining trust, collaborating, and gaining a new perspective. This workplace empathy workshop explores the science behind empathy and offers practical tools participants can apply when working with clients, customers, vendors, or other employees.
The workshop also addresses five more components of emotional literacy: self-awareness, emotional expression, emotional regulation, social skills, and reflective thinking.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Apply Business Training Works’ Deliberate Communication Model to their workplace interactions.
- Explain the basic science of empathy.
- Discuss the FOCUS model.
- Identify workplace situations where they should proactively use empathy.
- Recognize where language falls on an empathy continuum.
- Apply the SHOES model to show empathy.
- Explain how the six components of emotional literacy interact.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Workshop Modules
- Deliberate Communication: Choosing Targets
- Grey Matter: The Neuroscience of Empathy
- FOCUS: When Empathy Matters Most
- At Home on a Range: The Empathy Continuum
- SHOES: Empathy Made Easier
- Take Six: Combining Components
Target Audience
This workshop is designed for groups that want to:
- Learn how to use empathy when interacting with colleagues, customers, and clients.
- Incorporate empathy in their daily work.
- Improve their empathy skills.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Emotional Literacy and Empathy Training
- Where can I find a half-day empathy course for my team?
- Who offers an interactive workshop on empathy for groups?
- My team has never had formal empathy training. Who offers a workshop I can bring onsite?