Course Highlights
This emotional intelligence training course will:
- Introduce participants to the concept of emotional intelligence and the benefits of utilizing it.
- Discuss brain function as it relates to emotional intelligence.
- Familiarize participants with five emotional intelligence competencies.
- Offer tactics for reframing events.
- Suggest strategies for acting with empathy.
Course Overview
Employees who can recognize and manage their emotions often have a distinct advantage in the workplace. These individuals are more likely to avoid miscommunication, reach consensus, manage stress, and address conflicts effectively. This emotional intelligence course delves into the nuances of EQ and EI. Through a series of interactive activities, participants will learn how to develop their abilities to recognize and manage their emotions and behaviors at work. Based on your goals and objectives, we can tailor this training course to address sales audiences, managers, customer service representatives, and other groups.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain the difference between EQ and IQ.
- Describe the four intelligence quadrants.
- Define “amygdala hijacking.”
- Outline the five components of emotional intelligence.
- Recognize their emotional reactions to events.
- Apply techniques for reframing how they view events.
- Demonstrate empathy toward others.
- Use four criteria to manage relationships effectively.
- Integrate emotional intelligence into their daily thinking and interactions.
Workshop Modules
- Emotional Intelligence: Learning Different “Smarts”
- One Person, Three Brains: Understanding Thinking, Feeling, and Acting
- Take Five: Introducing Emotional Intelligence Competencies
- Self-Awareness: Naming That Feeling
- Self-Regulation: Looking Through Another Window
- Self-Motivation: Desiring to Improve
- Social Awareness: Paying Attention to the World Around
- Relationship Management: Putting It Together
- Action Planning: Deciding What’s Next
Target Audience
This workshop is designed for groups that want to:
- Enhance their emotional intelligence to improve workplace communication and relationships.
- Develop skills for managing emotions and stress in professional settings.
- Learn strategies for building empathy and understanding in the workplace.
Suggested Format
- One-Day Training Course
Questions This Page Answers About Emotional Intelligence Training
- How can my team develop better communication through emotional intelligence?
- Who offers training on managing emotions and stress in the workplace?
- My team needs to enhance its emotional intelligence. Where can I find strategies for building empathy and improving relationships at work?