Course Highlights
This managing difficult behaviors course will:
- Help participants recognize the traits and behaviors that make people difficult to work with.
- Explore underlying causes that may lead to challenging behaviors.
- Examine how individual attitudes and behaviors influence workplace dynamics.
- Present practical strategies and language for managing interactions with difficult people.
- Introduce the CONFRONT model as a structured approach to addressing difficult behaviors.
- Provide stress management techniques for handling difficult situations with calm and composure.
Course Overview
Dealing with difficult people is a part of any workplace, but with the right tools, these interactions can become much easier to handle. This course gives participants the skills to recognize challenging behaviors, understand their underlying causes, and respond in ways that reduce conflict.
Participants will also learn how their own actions and attitudes can influence the situation—either calming things down or making them worse. The course offers a practical toolkit for managing difficult people, including specific language techniques and the structured CONFRONT model. In the final section, participants will discover how to manage stress and keep their energy up when dealing with tough interactions.
Program Objectives
At the conclusion of this program, participants should be able to:
- Recognize behaviors that make people difficult to work with.
- Understand the root causes behind challenging behaviors.
- Analyze how personal attitudes and actions impact workplace dynamics.
- Identify techniques and language for managing interactions with difficult people.
- Apply the CONFRONT model to address and resolve problematic behavior.
- Demonstrate stress management techniques to handle difficult situations calmly.
Program Modules
- Understanding Difficult Behaviors: What Makes People Hard to Work With
- Self-Reflection: Assessing Your Role in Workplace Dynamics
- Taking Action: Strategies for Managing Difficult Interactions
- The CONFRONT Model: A Step-by-Step Framework for Resolving Issues
- Managing Your Energy: Stress Reduction and Recharging Techniques
Target Audience
This program is ideal for groups that want to:
- Learn how to manage difficult interactions in the workplace effectively.
- Develop strategies for staying calm and composed when dealing with difficult behaviors.
- Strengthen communication and stress management skills to handle challenging individuals.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Page Answers About Managing Difficult Behaviors
- Where can I find an instructor-led course to help my team deal with difficult behaviors?
- Who offers a course to help teams better manage difficult behaviors?
- Our team encounters a lot of difficult behaviors. Who can help us with some training?