Course Highlights
This communication skills course for technical professionals will:
- Provide technical professionals with tips and tactics for leveraging their soft skills.
- Offer a thorough overview of communication styles and best practices for building rapport.
- Discuss communication channels and the strengths and limitations of each.
- Suggest techniques for giving strong presentations to a range of audiences.
Course Overview
Strong communication skills are increasingly essential for technical professionals who must convey complex information clearly and effectively to both technical and non-technical audiences. This course is designed to bridge that gap by enhancing the soft skills that are critical for effective communication, rapport building, and professional success.
Spanning three two-hour segments, this virtual classroom course covers a comprehensive range of communication tactics tailored specifically for technical professionals. Participants will explore fundamental communication principles, including understanding different communication styles, building rapport, and mastering the art of listening and questioning. The course also delves into the strengths and limitations of various communication channels, such as face-to-face meetings, phone conversations, and email exchanges, equipping participants with the knowledge to choose the right method for each situation.
The final segment focuses on presentation skills, guiding participants through the process of designing and delivering impactful presentations to a variety of audiences. Whether it’s presenting technical data to colleagues or explaining complex concepts to clients, participants will learn techniques to manage presentation jitters, organize content effectively, and use visual aids to enhance their message. By the end of this course, participants will be equipped with the tools and strategies necessary to communicate more effectively, build stronger relationships, and achieve greater success in their professional roles.
Segment One: A Soft-Skills Foundation
At this segment’s conclusion, participants should be able to:
- Explain the elements of communication.
- Describe different communication styles.
- Adapt communication.
- Leverage questions for better understanding.
- Create a positive communication climate.
Segment One Modules
- A Few Fundamentals: Examining the Basics
- Communication Currency: Listening and Questioning
- Matters of Style: Understanding Yourself and Others
- I Want to Hear from You: Creating Positive Communication Climates
Segment Two: Communication Channels
At this segment’s conclusion, participants should be able to:
- Describe the components of face-to-face communication.
- Follow best practices for positive telephone communication.
- Explain email communication and etiquette.
- Adhere to communication best practices during in-person and virtual meetings.
- Troubleshoot common communication challenges.
Segment Two Modules
- Your Are Hear: Where You Are Now
- 7-38-55: In-Person Communication
- 14-88: Communicating Via Telephone
- The Whole 100: Communication Via Email
- Coming Together: Best Practices for Meetings and Conference Calls
- Troubleshooting: When Things Go Wrong
Segment Three: Presentation Pointers
At this segment’s conclusion, participants should be able to:
- Practice techniques for tackling presentation jitters.
- Organize content effectively.
- Target content at the right level for an audience.
- Deliver a powerful introduction and solid conclusion.
- Employ best practices for creating and using slides.
Segment Three Modules
- Comfortable Shoes: Tackling Jitters
- Solid Messages: Concept Mapping
- Simply Put: Translating Technical Talk
- The Hook and Stop: Creating Bookends
- Viable Visuals: Strong Slides and Support Material
Target Audience
This workshop is ideal for technical professionals who want to:
- Enhance their communication skills for better collaboration.
- Improve their ability to communicate with both technical and non-technical audiences.
- Develop effective presentation skills.
- Understand and use different communication channels effectively.
Suggested Format
- Three-Segment Virtual Classroom Course
Questions This Page Answers About Communication Training for Technical Professionals
- Where can technical professionals find a course to improve their communication skills?
- How can our team learn to communicate more effectively across different channels?
- How can our team improve its ability to build rapport and communicate with others?