Course Highlights
This communication course for managers and supervisors will:
- Outline the importance of strong communication for people in management roles.
- Provide learners with a framework (CRATE) for planning messages.
- Highlight behaviors to adopt and avoid.
- Emphasize the importance of goal, role, and task clarity to ensure shared understanding.
- Offer templates for planning a persuasive argument, giving feedback, navigating conflict, and communicating during times of change.
Course Overview
It’s hard to overemphasize the value of managers with strong communication skills. These people set the tone for a team, engage their direct reports, and effectively manage relationships across an organization. This model-rich course is designed to help people in charge enhance their abilities to influence others at work.
The workshop begins by examining how strong communication positively impacts team performance and organizational effectiveness. Participants will explore emotional intelligence and its importance in building self-awareness, self-management, social awareness, and relationship skills. Using the CRATE framework, they will learn to structure messages that are clear, relevant, authentic, transparent, and empathetic, ensuring that communication goals, roles, and tasks are fully understood.
Throughout the course, participants will identify and address common behaviors that can undermine credibility and influence, while practicing key listening skills with the HEAR framework. Techniques such as de Bono’s Six Hats and Socratic questioning will help participants gather diverse perspectives and engage in deeper conversations. The workshop also covers essential skills for presenting arguments, delivering and receiving feedback using the STEP framework, and handling conflict through the HEARD model. Participants will conclude by crafting a communication plan to support their teams during periods of change, creating a foundation for ongoing, impactful leadership.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain how a manager’s ability to communicate affects a team.
- Define emotional intelligence and the importance of self-awareness, self-management, social awareness, and relationship management when communicating with others.
- Demonstrate how to create a clear, relevant, authentic, transparent, and empathetic message.
- Identify six behaviors that can sabotage communication and limit influence.
- Describe the importance of goal, role, and task clarity.
- Demonstrate effective listening skills using the HEAR framework.
- Use Edward de Bono’s Six Hats framework and Socratic questions to gather information, surface perspectives, and demonstrate effective listening skills.
- Craft an argument.
- Apply the STEP framework for giving feedback.
- Ask questions to gather feedback from direct reports, peers, and managers.
- Navigate conflict with the HEARD model.
- Craft a communication plan to help others navigate during times of change.
Workshop Modules
- Exponential Impact: The Role of Communication in Management
- A Four-Part Formula: Leveraging Emotional Intelligence
- Successful Messaging: Five Essential Components
- Credibility Killers: Errors to Avoid
- Three-Part Clarity: Goal, Roles, and Tasks
- Effective Listening: The Cornerstone of Connection
- Ask and Receive: The Value of Questions
- Making the Case: Presenting an Argument
- From Me to You: Two-Way Feedback
- Come Together: Coping with Conflict
- A New Direction: Communicating During Change
Target Audience
This workshop is designed for groups that want to:
- Explore the communication skills that will help them succeed in leadership and supervisory roles.
- Enhance their ability to create cogent and complete messages.
- Explore solutions to communication challenges managers often encounter at work.
Suggested Format
- Two-Day Onsite Training Course
Questions This Page Answers About Communication Skills Training Managers
- Where can I find a comprehensive communication skills workshop for managers and supervisors?
- Who offers a course for leaders on learning to communicate with influence?
- My management team has not had much formal communication skills development. Where can I find a course to level set?