Course Highlights
This communication skills workshop for administrative professionals will:
- Outline the communication skills successful administrative professionals share.
- Provide participants with the steps to create a polished and professional personal brand.
- Suggests ways to establish strong communication routines.
- Offer models for giving and soliciting feedback.
- Explain assertive communication and how to use it.
- Highlight best practices for succeeding on a team.
Course Overview
In just three decades, the administrative role has undergone a dramatic transformation. Technological advancements, demographic shifts, and evolving workplace practices have created a demand for a new breed of administrative professionals. This hands-on workshop acknowledges these changes while highlighting the enduring themes of success for an assistant: efficiency, organization, and unwavering support.
The program introduces tools for successfully navigating the modern work environment. Participants will learn how to cultivate a strong personal brand, establish effective communication routines, use two-way feedback, and put assertive communication techniques into practice. The course also explores the importance of teamwork and provides strategies for solving common workplace challenges administrative professionals face.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Describe how the administrative professional’s role has and hasn’t changed over time.
- Explain the importance of reputation management and professional presence on the job.
- Get on the same page with the people they support and establish a formal and informal communication plan.
- Practice assertive communication in the workplace.
- Recognize the characteristics of an effective team player.
- Identify specific actions they can take to improve their team’s effectiveness.
Workshop Modules
- Constant Change: A Good Admin Is a Good Admin
- Managing What Others See: Choosing and Communicating a Brand
- Getting on the Same Page: Deciding What Matters
- The Assertiveness Advantage: Positioning Messages
- Team Player: Being Part of a Group
- Dear Admin: Solving a Range of Challenges
Target Audience
This workshop is designed for groups that want to:
- Explore personal branding and its role in projecting a professional image.
- Sharpen their communication skills.
- Explore solutions to common challenges related to workplace communication.
Suggested Format
- Half-Day Onsite Training Course
Questions This Page Answers About Communication Skills Training for Administrative Professionals
- Where can I find an onsite interpersonal communication skills course designed for administrative assistants?
- Who offers a communication skills workshop for administrative groups?
- Where can I find a half-day training program for administrative professionals’ week?