Course Highlights
This introductory communication course will:
- Discuss the value of likability in the workplace.
- Provide an overview of the communication process.
- Introduce fundamental techniques for building positive relationships.
- Offer suggestions for improving messaging and listening skills.
- Suggest frameworks for saying “no” diplomatically, positioning information positively, and disagreeing professionally.
Course Overview
Effective communication is essential for getting things done at work, and likability plays a significant role in forming connections with others. This hands-on workshop begins by exploring the concept of likability and the communication process, helping participants identify and overcome common barriers that often lead to misunderstandings.
Subsequent modules highlight the importance of both verbal and non-verbal communication. Participants will practice skills such as crafting clear messages, active listening, and interpreting body language. These techniques will enable them to engage more effectively with colleagues, fostering an environment where everyone feels heard and valued.
By the end of the workshop, participants will have the tools to improve their communication skills, enhance the work environment, and contribute to their professional growth.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At the conclusion of this program, participants should be able to:
- Describe the behaviors likable people share and why those behaviors make communication easier.
- Explain the communication process and identify common communication barriers.
- Identify eight common verbal communication errors.
- Recognize the meaning of various non-verbal messages.
- Demonstrate active and reflective listening.
- Define assertive communication and its value.
- Say “no” diplomatically.
- Focus on what’s positive in communication.
- Disagree professionally while maintaining respect.
Workshop Modules
- Likability: The Ten Commandments of Positive Relationships
- Model Behavior: Understanding What Should Happen
- From Me to You: Sending Strategies
- Leveraging Listening: Building Trust and Improving Your Understanding
The Assertiveness Advantage: Balancing Respect and Self-Expression
Target Audience
This workshop is designed for groups that want to:
- Improve their communication skills.
- Build stronger, more positive workplace relationships.
- Enhance their ability to read and respond to verbal and non-verbal cues.
- Develop greater self-awareness to improve personal and professional interactions.
Suggested Format
- Half-Day Onsite Training Course
Questions This Page Answers About Effective Communication Training
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