Course Highlights
This assertiveness and interpersonal communication skills course will:
- Outline how aggressive, passive, passive-aggressive, and assertive communication differ.
- Suggest words and phrases for building trust and rapport.
- Explain the nuances of verbal and nonverbal communication.
- Provide strategies for navigating conflict, giving feedback, and receiving feedback.
Course Overview
As the old saying goes, it’s not so much what you say but how you say it. Word choice, tone, nonverbal cues, and actions all play a significant role in how we communicate. These elements directly influence our ability to build trust, establish credibility, navigate conflict, and achieve positive outcomes. This two-part virtual course covers essential skills for communicating with confidence. The first segment focuses on the communication process and how different approaches can affect outcomes, while the second segment delves into managing disagreements, navigating difficult situations, and defusing anger.
This interactive program is designed to be delivered as a four-hour course with a break on a single day or spread over two sessions.
Segment One Objectives
At this segment’s conclusion, participants should be able to:
- Identify behaviors that build trust and rapport.
- Explain the communication process and how to improve understanding.
- Discuss assertiveness and its value in the workplace.
- Differentiate between passive, aggressive, and assertive communication.
- Understand the importance of nonverbal communication.
- Avoid blunt wording that creates resistance and defensiveness.
Segment One Modules
- First Connections: Building Trust and Rapport
- A Model of Communication: Understanding the Process
- Your Choice: Four Approaches to Communication
- What You Don’t Say: Nonverbal Communication
- Repackage the Message: Rephrasing for Better Results
Segment Two Objectives
At this segment’s conclusion, participants should be able to:
- Professionally disagree or decline a request when necessary.
- Give feedback that is direct yet diplomatic.
- Receive feedback graciously.
- Describe a five-step process for managing conflict.
- Demonstrate techniques for defusing anger.
- Address negative feelings effectively.
Segment Two Modules
- Stepping Back: Declining and Disagreeing Diplomatically
- From Me to You and You to Me: Effective Feedback
- Thorny Situations: Difficult People and Interactions
- Staying on Track: Defusing Anger and Dealing with Negative Feelings
Target Audience
This course is ideal for professionals who want to:
- Improve their assertiveness and interpersonal communication skills.
- Build stronger relationships through effective communication.
- Navigate challenging conversations with confidence.
- Develop techniques for managing conflict and defusing tension.
Suggested Format
- Two-Segment Virtual Classroom Course
Questions This Page Answers About Interpersonal Communication Training
- Who offers assertiveness training in an online instructor-led format?
- Where can I find a virtual course on effective interpersonal communication?
- What training is available for learning to navigate difficult conversations?