Course Highlights
This frustration and anger management workshop will:
- Explain how anger and frustration can manifest themselves in the workplace.
- Outline how to recognize triggers and react to them before they take control.
- Describe healthy techniques for handling frustration and anger.
- Suggest a plan for continuous self-development.
Course Overview
Although most people don’t turn green and roar like the Incredible Hulk when they become angry, the damage they can do to themselves, their coworkers, and customers can have long-lasting effects. This workshop is designed for people working in high-pressure environments.
The program addresses why and how anger can happen and the wide range of reactions people can have to the same incident. The course also discusses how anger can influence and alter perception, physical and mental methods for coping with frustration, and tips for changing habits over time.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Describe the frustration continuum.
- Identify how workplace frustration and anger influence their bodies, minds, and behaviors.
- Recognize and react to anger and frustration triggers before they take over.
- Explain the difference between healthy and unhealthy reactions to anger.
- Practice physical, mental, and verbal techniques for managing workplace frustration.
- Use the five-step method to break old patterns and replace them with healthier alternatives.
- Control their emotions when faced with other people’s anger.
Workshop Modules
- The Anatomy of Anger and Frustration: Let’s Take a Look
- Know Your Triggers: Understanding What Sets You Off
- You’re Not Thinking Clearly: How Anger Affects Your Perceptions
- Healthy Coping: Making Smart Choices
- Keep Your Head: Harnessing the Power of Self-Talk and Other Tools
- Do Not Follow: Avoiding Getting Sucked In
- Step-by-Step: Self Checks
Target Audience
This workshop is designed for groups that want to:
- Learn techniques to manage anger and frustration at work.
- Improve their ability to communicate in high-pressure environments.
- Develop strategies for coping with tough situations.
Suggested Format
- Half-Day Onsite Training Course
Questions This Page Answers About Training for Managing Anger and Frustration
- Where can I find a course to help my team gain coping skills for managing anger and frustration at work?
- Our workplace is a pressure cooker. Is there anyone who can help my team learn some skills for managing daily frustration?
- I need an anger management course for my team. Who offers something I can bring onsite?