Course Highlights
This course for managing anger and frustration will:
- Provide tools and strategies for recognizing and managing anger and frustration in the workplace.
- Explore the root causes of anger and how to address them effectively.
- Offer practical techniques for applying the PIVOT model to defuse angering situations.
- Discuss the connection between bias and anger and how to mitigate its impact on professional relationships.
Course Overview
Anger and frustration are emotions that everyone experiences, but when they are not managed effectively, they can have significant personal and professional costs. This course is designed to help participants understand the impact of uncontrolled anger in the workplace and develop the skills necessary to manage these emotions constructively. Through exploring the root causes of anger, identifying personal triggers, and learning how to apply the PIVOT model (Pause, Identify, Validate, Options, Take Action), participants will gain practical strategies for navigating challenging situations with composure and professionalism.
Additionally, the course will address the complex relationship between bias and anger, helping participants recognize how unconscious biases can fuel frustration and offering approaches to counteract these effects. By the end of this training, participants will be better equipped to handle setbacks positively and maintain their personal and professional integrity in the face of anger.
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain the professional and personal cost of showing anger in the workplace.
- Outline the benefits of controlling anger.
- Discuss the root causes of anger.
- Identify triggers.
- Apply the PIVOT model (Pause, Identify, Validate, Options, Take Action) when faced with angering situations.
- Explain the bias-anger connection.
- Address setbacks positively.
Program Modules
- Dollars and Cents: The High Cost of Anger at Work
- Getting to the Heart of the Matter: Where Anger Comes From
- PIVOT: Choosing a Different Path
- Bias and Anger: A Complex Relationship
- Two Steps Forward and Three Back: Handling Setbacks
Target Audience
This virtual training program is designed for groups that want to:
- Improve their emotional intelligence and manage workplace anger effectively.
- Develop strategies for handling frustration and anger in professional settings.
- Understand the impact of bias on emotions and learn how to mitigate its effects.
- Enhance their ability to maintain professionalism during challenging situations.
Suggested Format
- Two-Hour Virtual Training Course
Questions This Page Answers About Training for Managing Anger and Frustration
- Where can I find training to help my team manage anger and frustration in the workplace?
- How can our team learn to control anger and maintain professionalism under pressure?
- My team works in a high-stress environment. Who can help them learn techniques for staying calm when faced with pressure?