Certificate Overview
This online certificate in managing change and resolving conflict is a partner program that helps learners build a broader foundation for leading through workplace change, addressing conflict, and managing difficult situations with greater confidence and skill. Rather than focusing on a single topic, the program brings together a set of related courses that give participants a structured path through change leadership, workplace communication, conflict handling, negotiation, and emotional intelligence.
This is a partner certificate offered alongside our instructor-led programs. It provides a self-paced option for professionals who want a more comprehensive development experience without waiting for a workshop date.
The certificate includes seven courses: Leading and Managing Change, Handling Difficult Employee Behavior, Communicating Collaboratively, Handling Workplace Conflict, Emotional Intelligence for Managers, Negotiations: Resolving Disputes, and Introduction to Managing Change and Resolving Conflict. Learners are encouraged to begin with the introductory course before moving through the rest of the certificate. Upon completion of all courses, learners receive a downloadable Certificate of Completion.
Who This Helps
This certificate is a strong fit for managers, supervisors, team leads, and other professionals who need to guide teams through change while also handling disagreement, tension, and difficult workplace behavior more effectively. It is also useful for employees who want a broader set of tools for navigating organizational challenges, improving collaboration, and resolving disputes more professionally.
What Learners Will Do Better
- Understand the principles and strategies behind effective change leadership.
- Address and resolve workplace conflict involving employees, customers, or stakeholders.
- Handle difficult employee behavior with greater confidence and consistency.
- Communicate more collaboratively across teams and departments.
- Apply emotional intelligence to leadership and workplace interactions.
- Conduct negotiations more effectively and resolve disputes more professionally.
- Use practical scenarios and case studies to strengthen judgment in real workplace situations.
How Teams Get Value From It
Teams use this certificate to build a broader shared baseline for navigating change, conflict, and day-to-day workplace challenges. Common uses include assigning it to managers who need a deeper development path, supporting leadership bench strength, and reinforcing more consistent approaches to communication, conflict handling, and change execution across the organization.
Time, Access, and Credits
Estimated learning time is approximately 30 hours. The certificate is mobile-friendly, audio-enabled, fully accessible, and includes real-world case studies, games, flashcards, video content featuring practitioners, and expert-supported learning through an Ask the Expert feature. It carries 3 IACET CEUs, 32 HRCI credits, 32 SHRM PDCs, 25 ATD CI credits, and 25 PMI PDUs, broken out as 6.25 Ways of Working, 16.75 Power Skills, and 2 Business Acumen. A minimum score of 70 percent is required to pass and qualify for CEUs.
Volume Pricing and Coordinated Enrollment
If purchasing seats for a group, contact us about volume pricing and coordinated enrollment.