Course Highlights
This workplace civility workshop will:
- Explain how expectations of workplace behavior and social behavior can differ.
- Review the to-dos and taboos of interacting with coworkers and customers.
- Define appropriate workplace attire and the benefits of looking professional on the job.
- Describe how organizational skills and effective time management can make or break a professional reputation.
Course Overview
Tired of navigating the murky waters of workplace etiquette? “Cubicle Conundrums: Understanding Workplace Civility” goes beyond the cubicle, offering a modern guide to professionalism and civility in today’s diverse work environments. While the office landscape may have changed, the importance of clear communication, respectful conduct, and a strong professional presence remains constant. This program is designed for everyone, from those new to the workforce to seasoned veterans looking for a refresher.
In this course, participants will examine what it takes to maintain professionalism in a dynamic workplace environment, learning how behavior, appearance, and communication contribute to building positive and productive relationships. Participants will gain insights into adapting to different workplace expectations and explore the ways professionalism varies by setting. We’ll cover everything from verbal and non-verbal communication to managing professional boundaries and crafting effective workplace messages. Alongside practical strategies, the course also provides tools for projecting a polished image, setting priorities, and managing time effectively to improve productivity and reputation.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Define appropriate and inappropriate office behavior.
- Describe how professionalism can vary from one workplace to another.
- Explain the professional image cycle.
- Identify words to serve as image targets and their associated behaviors.
- Rephrase blunt wording for more professional communication.
- Demonstrate professional and unprofessional non-verbal communication.
- Outline best practices for using email, the telephone, and texts in the workplace.
- Describe twenty-one ideas for managing time and projecting an image of productivity.
- Explain professional appearance.
- Self-assess current behaviors.
Workshop Modules
- Choices Not Chances: Social Versus Professional Behavior
- Know Where You’re Going: Setting Your Professional Sights
- Communication Know-How: Civility in Person, on the Phone, and Via Email
- On Time and On Track: Keys to Basic Time Management
- Dress for Success: Looking Your Best
Target Audience
This workshop is designed for groups that want to:
- Explore the ins and outs of workplace civility.
- Set or reset team expectations.
- Improve their workplace interactions.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Workplace Civility Training
- Where can I find a workplace civility course for my team?
- Who offers basic etiquette and workplace civility training?
- We’re seeing behaviors at work that are not appropriate. Who has a training course that can help us?