Course Highlights
This etiquette course for service staff will:
- Discuss the importance of choreographing service.
- Explain a staff member’s role in providing great service.
- Offer instruction for serving meals.
- Provide tips for caring for service items.
- Suggest tactics for dealing with the unexpected during an event.
Course Overview
Parties, luncheons, dinners, and receptions that appear effortless rarely are. Behind the scenes, a cast of characters ensures the production runs smoothly. This comprehensive etiquette course is designed for service staff who play an essential role in creating seamless and memorable events. Whether for business, diplomatic, or social occasions, this program will prepare participants with the skills and knowledge to support hosts in achieving their entertaining goals.
The course begins by exploring the importance of choreographing service and defining the staff member’s role in providing exceptional service. Participants will gain a thorough understanding of service elements, from recognizing and properly using various service pieces to caring for and storing supplies such as sterling silver, crystal, china, and linens. They will master the art of table setting for different types of events.
The course covers essential service functions such as opening doors, taking coats, and passing hors d’oeuvres. Participants will also receive detailed instruction on serving and clearing formal meals, perfecting the art of presenting “perfect plates.”
The program emphasizes being “invisible and available,” striking the right balance between attentive service and unobtrusive presence.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain their role in the entertaining process.
- Recognize service pieces and the appropriate use of each.
- Care for service items.
- Set a table for a variety of events.
- Create and use service checklists.
- Take coats, open doors, pass hors d’oeuvres, and perform other service functions.
- Serve and clear formal meals.
Workshop Modules
- Invisible and Available: The Role of Staff in Entertaining
- From Forks to Finger Bowls: Understanding the Elements of Service
- Sterling, Silver Plate, Crystal, China, Linens: Cleaning, Caring for, and Storing Supplies
- It’s More Than Knowing Where the Forks Go: Setting the Table
- Five Minutes ‘Til Curtain: The Value of Checklists
- They’re Here!: Parking Cars, Opening Doors, and Taking Coats
- Perfect Plates: Serving Meals
Target Audience
This workshop is designed for groups that want to:
- Improve their ability to host events.
- Quickly upskill a service staff.
- Establish a service standard for an event venue, official residence, private home, or other location hosting guests regularly.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Service Staff Training
- My team staffs a government residence where we regularly host events. Where can I find a course to train them on the fundamentals of service etiquette quickly?
- Who offers etiquette training for a service staff?
- My team just took over a venue and could benefit from service etiquette training. Who can help?