Course Highlights
This hands-on workplace etiquette workshop for technical professionals will:
- Explain common stereotypes IT specialists and other technical professionals must often work to dispel.
- Help your team understand workplace expectations related to professionalism and business etiquette.
- Review the ins and outs of writing professional email.
- Prepare your group to handle conflicts with coworkers, customers, and clients.
- Outline the elements of effective business networking.
Course Overview
This workshop examines workplace professionalism through the technical professional’s lens. The program begins by addressing the stereotypes technical people often face and strategies to overcome them. It also covers communication fundamentals and techniques for conveying a positive, can-do attitude. Additionally, the course provides best practices for managing conflicts, negotiating, self-advocating, and building strong workplace relationships both within and outside the technical team.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Identify the stereotypes technical people often face.
- Define workplace etiquette and well-known do’s and don’ts.
- Adapt to different communication styles.
- Describe the impact of tone, words, and body language on communication.
- Soften blunt communication.
- Use a “yes, and…” approach.
- Describe the importance of business relationships and how to develop and maintain them.
Workshop Modules
- Formatting the Hard Drive: Identifying and Fighting Stereotypes
- Avoiding Crossed Wires: Testing Your Know-How
- Packaging Your Program: Projecting a Deliberate Image
- A Different Language: Adapting to Communication Style Preferences
- Managing Mail: Understanding the Essentials of Email Etiquette
- Upgrading Your System: Managing Conflict, Negotiating, and Self-Advocating
- Using Cookies and Establishing Favorites: Building and Maintaining a Network
Target Audience
This workshop is designed for groups that want to:
- Polish their professional image.
- Learn how to communicate effectively with technical and non-technical people.
- Discuss their group’s standards and build a cohesive team.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Professionalism Courses for Technical People
- Where can I find an onsite course focused on the fundamentals of workplace professionalism for technical people?
- Who offers a workplace professionalism course targeted to technical people?
- My technical team needs to up its professionalism. Who can help me with this?