Course Highlights
This corporate concierge course will:
- Prepare your staff to welcome guests and close a visit.
- Help your team make a great impression on your organization’s clients, customers, members, or other visitors.
- Discuss appropriate “on-stage” behavior versus activities that are better left to time away from the office.
- Outline the essential elements of planning a meeting.
- Suggest a process for promoting continuity.
Course Overview
For centuries, the pineapple has symbolized luxury and hospitality. In Colonial America, hosting families rented pineapples by the day to show their guests that no expense was spared. The point? A sense of welcome. While this workshop won’t teach anyone how to cultivate fruit, it will elevate their workplace-entertaining skills and abilities to make visiting VIPs feel valued.
Participants will learn how to create a welcoming atmosphere for guests, manage business meetings efficiently, and handle unexpected situations gracefully. The course covers essential topics such as making a positive first impression, understanding appropriate on-stage and off-stage behavior, planning meetings, and ensuring continuity in guest relations. By the end of this workshop, participants will be equipped to impress and accommodate visitors, reinforcing a culture of hospitality and professionalism in your organization.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Explain the importance of making a good impression on office guests.
- Identify opportunities to make visitors feel welcome.
- Outline on-stage and off-stage behavior.
- Run the backend of business meetings.
- Demonstrate how to assemble a proper table setting, serve food, and clear a table.
- Successfully handle unusual and unexpected situations.
- Close a visit.
- Outline roles and establish procedures.
Workshop Modules
- Pineapple Principles: Understanding the Job
- Red-Carpet Rollout: First Impressions Matter
- Stop, Look, and Listen: Acting Your Best
- From PowerPoint to Pretty Plates: Hosting Meetings for All Occasions
- Lunch Is Served: Getting Business Meals Right
- Jumping and Juggling: Handling the Unexpected
- Thank You for Visiting: Showing Guests to the Door
- The Well-Oiled Machine: Finding Your Team’s Rhythm
Target Audience
This workshop is designed for groups that want to:
- Establish routines and processes for handling office guests.
- Improve their ability to host high-stakes meetings.
- Define hospitality and put plans in place to deliver on that vision.
Suggested Format
- One-Day Onsite Training Course
Questions This Page Answers About Business Etiquette Training
- My team regularly hosts large board meetings. Who can help us make a great impression?
- We regularly entertain association members in our office. What kind of training is available to help us in this role?
- Is there a course on in-office entertaining?