Course Highlights
This hands-on workplace etiquette workshop will:
- Highlight the value of etiquette and professionalism in an increasingly casual world.
- Provide participants with a model for understanding communication styles and tools for adjusting to different preferences.
- Share best practices for communicating effectively via the telephone, email, or virtual meetings.
- Offer a framework for creating self-introductions and engaging in small talk.
- Outline best practices for navigating business meals, networking functions, and other events outside the office.
Course Overview
Although business may be more casual than in previous decades, professionalism remains essential to creating meaningful workplace connections and a positive reputation. The rules and expectations around professional etiquette continue to evolve with technology, diverse work environments, and changing social norms, but understanding these standards can be a key differentiator in a competitive environment. From virtual meetings and email exchanges to formal business events and networking functions, this workshop dives into the nuances of etiquette today and explores why attention to detail matters, even in an era of relaxed norms.
Designed for those new to the workforce and experienced professionals seeking a refresher, this engaging program offers hands-on activities, useful frameworks, and practical guidelines for confidently handling real-world business interactions. Throughout the session, participants will explore topics including how to adjust their communication styles, make effective introductions, handle business dining, navigate social settings, and use technology appropriately.
The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Program Objectives
At this program’s conclusion, participants should be able to:
- Define business etiquette and its purpose.
- Identify on-stage and off-stage behavior.
- Explain why etiquette has evolved and will continue to do so.
- Describe how The Communication Jungle relates to business etiquette and adjusting to different communication styles.
- Identify best practices for building credibility and winning friends.
- Demonstrate an EKG introduction.
- Outline best practices for communicating via email, telephone, and virtual meetings.
- Identify common grammatical errors.
- Demonstrate small talk.
- Navigate a business meal.
- Demonstrate professionalism during business travel, tradeshows, and business parties.
- Identify professional dress.
- Write a thank-you note.
Workshop Modules
- A Few Fundamentals: The What and Why of Business Etiquette
- Communication Etiquette: Saying and Doing the “Right” Things
- Gracious Host, Gracious Guest: The Art and Science of Entertaining
- Etiquette on the Move: Business Travel, Parties, Tradeshows, and More
- Dress for Success: Looking Your Best
Target Audience
This workshop is designed for groups that want to:
- Polish their professional image.
- Refine their communication skills.
- Navigate social and professional situations with greater ease.
- Discuss their group’s standards and build a cohesive team.
Suggested Format
- One-Day Onsite Training Course
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