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Administrative Assistant Training

executive assistant workshop

The Polished Administrative Assistant: Keeping Those Around You Organized, On Time, and On Track

Course Outcomes

This course for administrative and executive assistants will:

  • Provide participants with a thorough understanding of the skills exceptional administrative assistants consistently demonstrate.  
  • Outline steps for building credibility.
  • Give suggestions for supporting different kinds of bosses.
  • Recommend strategies for managing time.

Available Formats

  • Half-Day Course
  • One-Day Course

Administrative Assistant Course Overview

Keeping the boss organized, on time, and on track is often a challenge, especially when you are not in charge. During this training program, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, say "no" without closing doors, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive and allow participants to practice what they have learned in a fun, high-energy environment. The Polished Administrative Assistant is the ideal administrative assistant training program for those needing to improve their administrative-assistant skills or those looking for the extra business edge.

This administrative assistant training course is also available online: Online Administrative Assistant Training.  

Program Objectives

At this program's conclusion, participants should be able to:

  • Describe appropriate office dress.
  • Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
  • List steps for dealing with difficult people.
  • Describe the communication process.
  • Explain barriers to listening and how to overcome them.
  • Demonstrate the use of open-ended and closed questions.
  • Rephrase blunt messages for better communication.
  • Apply techniques for dealing with angry or upset people.
  • Describe basic time-management skills.
  • Develop an action plan to improve communication skills.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Super Assistant: What the Boss Expects
This program begins with a discussion of what makes an effective administrative assistant, how to avoid classic mistakes, and how to get the boss to communicate clearly and give good instructions.
Building Personal Credibility: Understanding Different Communication
Styles and Different Kinds of Bosses
Unit two shifts the focus inward to each participant's personal communication style. Using Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles and those of their bosses in order to adjust for better communication.
It's Not What You Say: Rephrasing for Better Relationships
The lesson in the saying "it's not what you say but how you say it" is one that takes some people years to understand. In this segment, participants will learn how to use language so that it will be better received in conversations and in writing. They will also learn to say "no" in ways that reduce conflict and eliminate phrases such as "that's not my job" and "I don't know."
Tools of the Trade: Voicemail, Email, Memos, and More
When used poorly, certain office communication tools designed to improve business communication do the exact opposite. Anyone who has ever sent a misinterpreted email can attest to this fact. From writing style and grammar to telephone etiquette, this component reviews office communication tools and how to use them for maximum effectiveness.
Professional Presence: Looking and Acting the Part
This mini etiquette demonstration covers appropriate office attire and workplace behavior. Participants will review wardrobe and accessory selection, speech habits, grooming, personal behavior, and more.
Difficult Personalities and Difficult Situations: Dealing with Challenges
This program concludes with case-study evaluations of ways to deal effectively with difficult personalities and tough situations. From bad instructions to screaming, participants will discuss better ways in which to communicate and manage those whose actions make the process hard, despite their positions within an organization.

By the end of this program, participants will understand what it takes beyond technical skills to be a first-rate administrative assistant to all kinds of bosses.

Questions This Page Answers About Executive Assistant Training

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  • Where can I find a training course for our support staff?