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The ABCs of Customer Service
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Service As Simple As ABC: 26 Tips for Working Better with Customers
A - Arrive at work on time, prepared, and with a smile.
B - Believe in the organization and the products or services you are representing.
C - Choose an attitude of service. Your customers should feel that you enjoy your job.
D - Dress appropriately for the work that you do.
E - Empathize with customers, and show them that you understand.
F - Find answers if you don't have them.
G - Give customers outstanding service even when they are not buying from you.
H - Help coworkers and other internal customers when needed.
I - Initiate contact with customers. Don't wait to be approached.
J - Justify your reasoning and offer available alternatives when you must say "no."
K - Know as much as possible about your organization and its products and services.
L - Leave your personal problems at the door.
M - Mind your manners. Say "please" and "thank you" often.
N - Never say, "That's not my job."
O - Own problems. Don't pass the buck.
P - Prioritize what's important. People should come before inventory, internal processes, etc.
Q - Question your organization about policies and procedures that hinder your ability to give good service.
R - Respond quickly and efficiently to customer requests.
S - Speak clearly and professionally. Save slang for your off time.
T - Treat people fairly, and apply policies and processes consistently.
U - Use body language that says "I'm here and ready to help."
V - Verify that your customers are satisfied and that you have answered all of their questions before ending calls, sales, and other interactions.
W - Walk customers through any complicated processes or procedures to reduce confusion later.
X - X-out complaining, personal conversations, and other behaviors that reduce your ability to remain positive and engaged.
Y - Yell and yell back at no one while at work. Keep your conversations professional at all times, even if you are being attacked.
Z - Zero in on how you can help by listening more and talking less.