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Communication Resources

Communication Skills Training Course Directory

communication skills course

  • Do you read people well?
  • Do you understand what motivates others?
  • Do you handle difficult people and tough situations with grace and ease?

Great communicators do! They can quickly assess an audience, analyze a situation, frame a discussion, and present information effectively.

Like it or not, effective communication skills are essential for success in most jobs.  Do you want to improve your skills and ability to connect with others?

Business Training Works communication courses and workshops address a variety of audiences and situations. 

From managing others to managing up and working with teams in person or communicating virtually, we can tailor a program to provide your group with tactics to enhance their skills and improve their workplace communication. 

Our facilitators have decades of experience training and coaching others on listening skills, messaging, reading people styles, building teams and other essential skills. 

They do not lecture.  Rather, our courses are interactive, participant-focused, and designed to help those attending identify tactics they can put to use immediately when back on the job.

COURSE CATALOG AT A GLANCE

To review course overviews for our existing communication training programs, click on the links to the right.  Alternatively, review the short descriptions found on this page. 

If you don’t see exactly what you are looking for, contact us to discuss program tailoring or fully customized content.

Format Key

B – Conference Breakout Session or Lunch Program
H – Half-Day Training Course
F – Full-Day Training Course
M – Multi-Day Training Course
W – Webinar
O – Online Course 
 

COMMUNICATION SKILLS COURSES

Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It

 

 

F

 

 

 

The People Principle: Effective Communication for Anyone Working with Others

 

H

 

 

 

 

Power Networking: Communication Skills for Technical Professionals

 

 

F

M

 

 

Communicating with Influence: Message Management Skills for Managers and Supervisors

 

 

F

M

 

 

The Face of the Office: Communication Skills for Administrative Assistants

 

 

F

 

 

 

Managing Up: Tactics for Working Well for Others

 

H

F

 

W

 

How to Work Better with Almost Anyone: Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People

 

 

F

 

 

 

Emphasizing Empathy: Communicating with Passion, Compassion, and Concern

 

H

 

 

 

 

I Can Hear You Now: Better Listening in Half a Day

 

H

 

 

 

 

Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results

 

H

 

 

 

 

The Confidence Advantage: Self Esteem and Assertiveness Skills in the Workplace

 

H

F

 

 

 

Optimism: The Antidote to Negativity

 

H

 

 

 

 

Escaping Anger: Avoiding Traps and Freeing Yourself from Frustration

 

H

 

 

 

 

Total Teambuilding: Tactics for Working Better Together

 

H

F

 

 

 

Over Here, Over There: Effective Communication Skills for Virtual Teams

 

H

 

 

W

 

SHORT COURSE DESCRIPTIONS    

This high-energy interpersonal communication skills training course is an ideal program for those needing to improve their interpersonal communication skills or for those looking for that extra business edge. By the end of this training program, participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, effectively use office communication tools, and better handle difficult people.  
 
This basic communication skills course covers the fundamentals of interpersonal communication. By the conclusion of this training workshop, participants should have a clear understanding of what good communication skills look like and what they can do to improve their abilities. 
 
During this communication course for technical professionals, participants will learn the secrets of those who make people skills seem easy: how to build personal credibility, how to deliver positive and negative feedback, how to improve listening skills, how to make small talk and rephrase for better relationships, how to deal with difficult people and handle negative situations, and more.  This program is ideally suited for engineers, scientists, and others working technical fields.
 
Effective communication is a critical element of successful supervision and leadership. By the close of this communication skills training program for managers, participants will understand how to: capitalize on their communication strengths, adjust to accommodate their weaknesses, give constructive feedback, handle difficult people, and run a business meeting.
 
As the face of the office and the front line to departments or even whole divisions, administrative assistants need exceptional communication skills. By the end of this communication skills course for administrative assistants, program participants will understand how to be successful communicators while supporting others.
 
This course is designed to help those who want to learn tactics for systematically improving relationships with the people they report to. By the end of this program on managing up, participants will have an understanding of what it takes to develop and maintain a solid working relationship with their boss or bosses.
 
Dealing with difficult people is something many people face as part of their everyday work life. The stress of handling difficult people and tough situations can create a lack of productivity, poor attitude, and reluctance to come to work. By the end of this course, participants should understand how they can better manage their relationships with challenging people and have a new set of techniques they are ready to try.
 
This course is designed for people who must communicate empathy as part of their jobs, regardless of their personal feelings about others, the number of times they have heard the same story, or the experiences they have previously had. By the end of this empathy training seminar, participants will understand empathy, their listening style, and techniques for improving relationships with others.
 
From motivating people to provide needed information to making sure that messages are understood, Listening Loud and Clear is a listening skills program for people who want to learn how to become better listeners and those who need others to listen better to them. At the end of this listening skills training course, participants will understand the benefits of listening, their listening style, and techniques for improving listening skills and relationships with others.
 
This assertiveness training course paves the way for participants to make a positive first impression, turn negative thoughts into positive ones, make requests so that they get what they want, and find ways of connecting with people. At the program's conclusion, participants will have an understanding of what assertiveness is and how they can benefit from it.
 
When faced with a challenge, optimists look for opportunities. Negative thinkers just shrug their shoulders and quit. This program is for any organization dealing with challenges and change. By the end of this positive attitude and optimism training program, participants will be armed with the skills needed to survive through tough times and periods of uncertainty.  This program is ideal for burned out teams, those doing more with less, and groups needing to reconnect with their purpose at work.
 
This anger management training program is designed for people struggling with rage and those working in high-pressure environments where tempers often flare. After this anger management training session, participants should understand why anger occurs and what they can do to better manage themselves and situations that cause them to get angry in the workplace.
Effective teams usually produce first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. By the end of this teambuilding training program, participants will learn to value the different behavioral styles of the people on their team. They will also know how to listen better and ask better questions, choose their words carefully for better communication, and deal with challenging situations.
 
Whether working across town or across the globe, virtual teams have a unique set of communication challenges that if not overcome can be detrimental to their work product.  This course is designed for teams that work virtually.  By the program's conclusion, participants should understand how to build rapport in a virtual environment, how to run a great virtual meeting, and how to deal with breakdowns in communication.
 

COMMUNICATION SKILLS TRAINING
COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM