Etiquette Training for Retail Employees
Service Savvy: Exceptional Etiquette for Retail Employees
This etiquette seminar targeted to retail sales professionals will:
- Outline the behaviors to drive customer through your doors or send them running in the other direction.
- Identify the cost to the bottom line created by negative actions taken by employees.
- Help employees understand how they should dress to communicate an image that says “I’m here and ready to serve.”
- Review service language and its impact on the service experience.
- Set a standard for proper verbal and written communication with customers.
- Half-Day Course
- One-Day Course
These days more than ever, businesses are competing for customer dollars. Rude and insensitive employees do not add to the bottom line. This etiquette training program is designed for organizations wishing to give their retail employees an added edge.
At this program's conclusion, participants should be able to:
- Explain what behaviors lead to a positive or negative first impression.
- Outline the expense of losing customers.
- Demonstrate proper workplace attire.
- Choose words that reflect courtesy and professionalism.
- Explain professional phone etiquette.
- Describe how to say "no" politely.
- Write professional emails.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
At the etiquette training program's conclusion, participants will be better prepared to serve their customers in a manner that is consistent with their organization's brand.
Questions This Page Answers About Etiquette Training for Retail Employees
- Where can I find a course on professionalism and good behavior in a retail environment?
- How can I improve the professionalism of my employees?
- Who offers an etiquette workshop targeted toward people who routinely interact with the public?