2onsite_training_workshops.jpg
Tier-One Pricing

Communication Resources

 
   

 

 

Listening Skills Training

empathy, communication, customer service

Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results

Available Format

  • Half Day

Listening Skills Course Overview

The business world is more complex than ever with demands coming from all directions. Those demands can lead to hearing rather than listening when time is limited. From motivating people to provide needed information to making sure that messages are understood, Listening Loud and Clear is a program for people who want to learn how to become better listeners and those who need others to listen better to them.

Program Objectives

At this program's conclusion, participants should be able to:

  • Define why listening is important.
  • Demonstrate the use of open-ended and closed questions.
  • Identify their behavioral styles and the unique challenges they face.
  • Describe a model of feedback, communication, and listening.
  • Explain the importance of body language in the listening process.
  • Demonstrate techniques for listening better to challenging speakers.
  • Develop an action plan to improve their listening skills.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Say What?: Understanding the Importance of Listening
This training begins with a listening self-assessment quiz and discussion of why listening is important but sometimes hard to do. Through hands-on activities, participants learn the organizational and personal benefits of better listening.
 
The Communication Jungle: Why Some People Are Better Listeners
Unit two focuses on each participant's personal communication style. Using Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles and those of their coworkers and clients in order to adjust for better communication.
 
Getting It: A Model for Better Listening
This segment explores a method for better understanding. Participants will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond appropriately. During the session, groups will participate in several rounds of practice listening during which they will pinpoint their biggest challenges for additional attention.
 
Reading Body Language: Non-verbal Cues Explained
Sometimes what is said is not what is meant-something careful students of body language know. This lesson reviews the importance of non-verbal communication signals, how they affect the communication process, and how to listen more effectively by recognizing these signals.
 
Challenging Speakers: Listening When It's Hard
Some people are easier to listen to than others. This portion of the training focuses on learning to listen better to challenging speakers such as nonstop talkers, monotone speakers, boring presenters, and big mouths.
 
Better Questions, Better Answers: Skills for Eliciting Discussion
Many people can have an entire conversation without asking a single question. Unfortunately, they often miss the point, miss facts, or miss an opportunity to communicate that they really understand the speaker. This section focuses on how to ask open-ended and closed questions and when to use each.
 
I Heard You: Responding to Messages
The program ends with a review of all the covered concepts and how to respond to messages for maximum impact. From giving constructive feedback to delegating, participants will have a final opportunity to demonstrate what they have learned by implementing skills in a variety of situational activities.

At the program's conclusion, participants will understand the benefits of listening, their listening style, and techniques for improving listening skills and relationships with others.

LISTENING SKILLS TRAINING
COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM