Housekeeping Services Training
Clean Is Not Enough: Customer Service, Communication Skills, and Teambuilding for Housekeeping Professionals
- Half Day
- One Day
- Two Days
Hospitality for Housekeeping Staff Course Overview
Whether working in a hotel, a hospital, a school, or some other venue, for those in the housekeeping business, expectations have never been higher. This practical program is designed to empower employees in the cleaning business and to provide them with solid skills that will take their careers and service to the next level.
At this program's conclusion, participants should be able to:
- Explain why clean is not enough.
- Put into practice appropriate language, work attitude, and mindset.
- Describe the group process and actions needed to move relationships from dysfunctional to high performing.
- Choose words that get results with customers, coworkers, and supervisors.
- Take actions to provide customers with the best possible service.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Clean Is Not Enough!: From the Basement to the Business Partner
This program opens with a discussion of the realities of the marketplace and an overview of the fact that "good enough" is no longer "good enough". First-rate companies embrace excellence in everything they do. Participants will explore how they currently view themselves and what changes they must make in order to move beyond good.
Leadership: Look in the Mirror
Without a compelling vision or goal, people will often only do the minimum. This segment looks at personal leadership, attitudes, and mindsets. Participants will identify the important choices that they make every day and how those choices impact how they behave toward themselves and others.
Understanding People: Connecting with Others
In this part of the program participants will learn about The Group Ladder and how an organization moves from dysfunctional to high performing.
Hitting a Moving Target: Building a Great Organization in a Changing Industry
Words count, and in this section participants will examine language and why it matters. They will also look at implementing specific and proven strategies to improve behaviors and business practices.
Start Now!: Planning Next Steps
One of the major differences in operations between exceptional environmental service departments and good or average housekeeping departments is the practice of setting the stage for every shift, every day. This idea-packed segment offers concrete suggestions that participants can immediately put in place to increase their workplace effectiveness.
Leading the Team: Practical Tactics for Supervisors
From simple things such as finding hidden cleaning supplies to more complicated tasks such as hiring and keeping the right people, this part of the program is geared toward those who manage the housekeeping function. They will discover how some of the actions they currently take are sabotaging their effectiveness and what they can do to empower their teams and improve results.
By the end of this program participants should have a new outlook on why clean is not enough and what they can do immediately to improve their service, communication, and relationships.
HOUSEKEEPING SERVICES TRAINING
COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM