Conflict Resolution Training
Winning Ways: Conflict Survival Skills for Getting Along in the Workplace
Conflict Resolution Course Overview
Let’s face it, the workplace is not always an easy place. Despite our best intentions we don’t always want or need the same things. Unfortunately, too often these differences lead to conflicts that become bigger than they need to be. This down-to-earth program teaches participants practical skills for managing conflict and improving their workplace relationships.
This course is ideal as standalone half-day workshop or as a conference breakout session.
At the program's conclusion, participants should be able to:
Define goals and objectives before conflict arises.
Identify potential points of disagreement before they surface.
Articulate desired outcomes.
Adjust their messages for people with varying communication styles.
Employee techniques for better listening.
Effectively deal with difficult people and challenging situations.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).
So, Let Me Ask You…: Defining Objectives
This program opens with participants answering three questions: In your world, what is conflict? How do conflicts affect you and the work you are responsible for? What two or three skills would you like to improve during today’s session? After a frank discussion of the participants’ goals and objectives, the facilitator will move on to a series of tools for resolving workplace conflicts in a professional manner.
The Tools: Using What Is Available
When conflict resolution goes bad, often the root of the problem is failure to use proven tools. This part of the program examines several frameworks for determining position and identifying potential points of disagreement. To become comfortable with the models, participants will practice using several of the tools using their real-life examples and experiences.
The People: Understanding Who You Are Dealing With
It’s not always what you say; sometimes it how you say it. During this segment of the workshop, participants will explore The Communication Jungle and how to present information to people with different communication styles. This insightful segment is often a favorite as it offers a wealth of easy-to-digest information that is immediately applicable back on the job.
Yes, I Hear You: Listening so People Know You've Really Heard Them
I would have listened to you, but I was busy trying to figure out what I was going to say next! Sound familiar? Maybe or maybe not. However, most of us are guilty of a listening sin or two. The good news is when the stakes are low, our listening failures are often overlooked. But when tensions mount, failure to listen well can increase the likelihood that a small conflict or disagreement will grow. This seminar segment explores a model for effective listening. Participants will learn how listen and communicate to others that they have done so.
Difficult People: Dealing with Challenging People and Situations
Sometimes you can do everything the “right” way and still find yourself in conflict with others. This final portion of the program examines a process for effectively dealing with difficult people and challenging situations.
By the conclusion of this conflict resolution training program, participants should have a clear understanding of how to anticipate conflict, adjust their communication style to others, listen to others, and professionally deal with difficult people and situations.
CONFLICT RESOLUTION TRAINING
COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM