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Basic Business Etiquette Training

Workplace Etiquette Course

COURSE: business etiquette training, business etiquette course, workplace behavior, civility, manners, office protocol

Cubical Conundrums: Understanding Basic Business Etiquette

Available Formats

  • Half Day
  • One Day

Program Overview

This program is designed for people newly joining or recently returning to the workforce. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's specific challenges and policies. It is also well suited for organizations that have promoted from within and are challenged by inappropriate employee behavior.

Program Objectives

At this program's conclusion, participants should be able to:

  • Define appropriate and inappropriate office behavior.
  • Describe appropriate office dress.
  • Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, or leaving a voicemail message.
  • List steps for dealing with difficult people.
  • Identify and rephrase blunt wording for more professional communication.
  • Understand and demonstrate the use of to-do lists and the ABC prioritization technique.
  • Explain methods for handling typical office interruptions: visitors, phone calls, requests from the boss or subordinates.
  • Outline tactics for overcoming procrastination.
  • Develop an action plan to improve professionalism in work areas.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

What's Appropriate for Work:  Understanding the Difference
Between Social and Professional Behavior
This course begins with a fun and fast-paced discussion of basic business behavior.  Participants will identify behaviors appropriate for the workplace and those that are unacceptable.  This proven approach allows employees to target areas for self and group improvement.
 
Diamonds in the Rough: Polishing Your Professional Behavior
This component covers various aspects of workplace communication from telephone skills to email etiquette.  Through case studies and quizzes, participants will learn how to improve their interaction with both internal and external customers.
 
Dress for Success: Looking Your Best
Creating a positive visual impression is often as important as demonstrating effective verbal and listening skills.  In this unit, participants will play fashion critic by identifying appropriate and inappropriate work attire in a series of photographs.  This visual approach helps participants understand the difference between simply complying with a dress code versus looking their best.  Emphasis is placed on appearing clean, well groomed, and appropriately dressed without having to spend a fortune.
 
On Time and On Track: Keys to Basic Time Management
This program concludes with a practical discussion of how to "get it all done" when there is too much to do, prioritize when there are multiple tasks at hand, manage work and home life, and set achievable goals.

Upon completion of the training, participants will have an understanding of acceptable workplace dress, communication etiquette, basic time-management skills, and behaviors that are better left to social relationships.

WORKPLACE ETIQUETTE TRAINING
COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM

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