Delegation Skills Training

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Off My Plate: Effective Delegation Techniques

Program Overview

Effective delegation is one of the most valuable skills you can master. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation is also often one of the hardest skills for a manager to master. However, the skill can be learned. This program explores many of the facets of delegation, including when to delegate and who to delegate to.

Program Objectives

At this program's conclusion, participants should be able to:

• Clearly identify how delegation fits into their job and how it can make them more successful.
• Identify different ways of delegating tasks.
• Use an eight-step process for effective delegation.
• Give better instructions for better delegation results.
• Ask better questions and listen more effectively.
• Recognize common delegation pitfalls and how to avoid them.
• Test their delegation skills.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

Walking on Coals: Why Delegate?

To begin, participants will explore the advantages and disadvantages of delegation in small groups.

A Matter of Degrees: What Is Delegation?

Next, participants will learn about the four basic steps to delegation and the different degrees of delegation.

Igniting the Passion: Who Is the Right Person for the Task?

In this section participants will discuss four tools to help them determine who to choose for what task. Next, they will examine an eight-step process that participants can follow to ensure they cover all the bases when delegating.

A Measure of Authority: How Can You Avoid Hot Water?

This portion of the program reviews the four levels of authority that can be assigned when delegating. Participants will learn how to give better instructions, and then they will practice giving and receiving instructions through a group activity.

Hot, Cold, or Lukewarm: What Communication Skills Help Get Results?

One way to help employees accept delegation is through effective communications. This section looks at three components of communication skills: listening, asking questions, and probing.

Checking the Temperature: How Can Delegation Be Monitored?

In this final segment participants will explore five ways of monitoring delegation and will learn to give feedback to those to whom they have delegated tasks.

By the conclusion of this course, participants should have a clear idea of what it takes to delegate successfully.