Click on the links below to download program outlines.

Etiquette Training     
Real-World Etiquette - Modern Manners for Today and Beyond

Communication Skills Training
Communicating with Tact, Diplomacy, Poise, and Finesse - What to Say and How to Say It

Cross-Cultural Communication Skills Training
Communicating Across Cultures – Working Together in a Global Marketplace

Executive Cross-Cultural Communication Skills Training
Building Bridges at Home and Abroad – Managing a Global Workforce

Expatriation – Cultural Briefings
Culturally Confident – Preparing to Work Outside of the United States

Inpatriation – United States Cultural Briefing
Coming to America – Understanding the People, Customs, and Culture of the United States

Workplace Diversity Training
I Understand You – Capitalizing on Workplace Diversity

Dealing with Difficult People | Communication Skills Training
Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People – How to Work Better with Almost Anyone

Communication Skills Training for Technical Professionals
Power Networking – Communication Skills for Technical Professionals

Communication Skills for Managers and Supervisors
Communicating with Influence – Communication Skills for Managers and Supervisors

Listening Skills Training
Listening Loud and Clear – Communication Skills for People Who Would Rather Talk and Those Who Wish They Would Be Quiet and Listen

Negotiation Skills Training
Negotiating Power Skills – How to Get What You Want Without Being a Jerk

Conflict Resolution Skills Training
From Conflict to Resolution – How to Define and Discuss Tough Topics

Business Writing Training
Bottom-Line Business Writing – How to Bring Clarity and Style to Anything You Write

Military Writing Training
Commanding Attention – Writing for the Military

Proofreading and Editing Training
On Your Mark – Professional Proofreading and Editing

Technical Writing Training
Writing Made Easy as Pi – Effective Written Communication for Science, Healthcare and Other Technical Fields

Teambuilding Training Day
Total Teambuilding – Tactics for Working Better Together

Customer Service Training
Customer Service Excellence – How to Deliver Exceptional Customer Service

Telephone Customer Service Training     
Getting Beyond "Hello" - Professional Telephone Courtesy and Customer Service

Customer Service for the Hospitality Industry
At Your Service – Creating and Delivering a Five-Star Customer Experience

Customer Service for the Retail Industry
In the Bag – Exceptional Retail Customer Service

Customer Service for Healthcare
Patients Plus – Delivering Customer Service for Better Patient Satisfaction

Coaching Customer Service Training
Coaching for Customer Service – Managing, Motivating, and Getting the Best out of Front-Line Employees

Supervision and Management Skills Training
Supervision Skills For Managers – Coaching, Counseling, Delegating, and Developing an A+ Workgroup

New Supervisor Training
Step up to Supervisor – Making the Transition from Buddy to Boss

Time Management Training
Taming the Time Monster – How to Stop Procrastinating, Start Planning, and Get More Done

Organizational Skills Training
Digging Out – How to Get Organized and Get Control When You Are Overworked, Overcommitted, and Overwhelmed

Administrative Assistant Training
The Polished Administrative Assistant – Keeping Those Around You Organized, On Time, and On Track

Stress Management Training
The Attitude Day Spa – Managing Stress, Building Self-Esteem, and Staying Positive at Work

Creativity and Critical Thinking Training
Ah Ha! Learning to Think Critically and Creatively –Techniques for Sparking Ideas, Solving Problems, and Rethinking the Status Quo

Change Management Training
Don't Look Now But... – How to Manage Organizational Change

Sales Training
Stop Selling! – How to Listen, Learn, and Build Loyal Customer Relationships

Train the Trainer Training
From Icebreakers to Energizers: The Art and Science of Teaching Adults –Train the Trainer, How to Facilitate Like a Pro

Presentation Skills Training
You Don’t Have to Imagine Them Naked – How to Create and Deliver High-Impact Presentations

Technical Presentation Skills Training
From Statistics to Persuasion – How to Prepare and Deliver Effective Technical Presentations

Facilitation Skills Training
The Skilled Facilitator – How to Orchestrate and Direct Successful Discussions

Help Desk Training
Call Center Communication Skills - How to Satisfy Call-In Customers

Receptionist and Front Desk Staff Training
How May I Help You? – Projecting a Warm, Welcoming, Professional Image at the Front Desk

Client Relations Training
Delivering Exceptional Client Service – How to Build Lasting Partnerships

Dress for Success
From Top to Toe – Building A Professional Image

Interviewing Skills for Managers Training
Hire Well – Successful Interviewing Strategies to Find the Best Employee Every Time

Coaching Skills for Managers Training
The Leader as Coach – Developing People for Real Results