Find this course by searching for: supervisor training, new supervisor training, supervision skills training, supervisor training, management training, leadership training

New Supervisor Training

Step Up to Supervisor: Making The Transition From Buddy to Boss

Available Format

• One Day

Program Overview

Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but are having trouble managing their "buddies." Participants learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.

Program Objectives

At this program's conclusion, participants should be able to:

• Describe the role of supervisor and how it differs from the role of coworker.
• Delegate tasks to others.
• Set SMART goals for themselves and others.
• Provide constructive feedback and follow up on goals and workgroup targets with subordinates.
• Counsel an employee who is not performing up to expectations.
• Describe appropriate ways of building a congenial work environment without crossing supervisor/coworker boundaries.
• Understand the impact of body language and vocal tones on communication.
• Explain the four basic behavioral styles and how to adapt to each.
• Capitalize on personal style for more effective communication.
• List tactics for dealing with difficult behaviors.
• Develop an action plan to improve supervision skills.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

Good Manager, Bad Manager: Which Do You Want to Be?

Training starts with a discussion of the qualities of both good and bad managers and what can sabotage a supervisor's success. Participants will learn techniques for gaining the respect of former coworkers and setting appropriate boundaries. This is a key lesson for those who need to break out of the "buddy" role.

Building Personal Credibility: Understanding Different Communication Styles

Section two shifts the focus inward to each participant's personal communication style. Using Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles and those of their coworkers and subordinates in order to adjust and coach for better communication.

It's Not What You Say: Rephrasing for Better Relationships

The lesson in the saying "it's not what you say but how you say it" is one that takes some people years to learn. In this unit, participants will learn how to use language so that it will be better received. They will also learn how to deliver messages to subordinates and effectively respond to phrases such as "that's not my job" and "I don't know."

Be SMART: Goal Setting for Peak Performance

Delegating and setting realistic, manageable goals are critical skills for managers and supervisors to possess. This section explores the components of SMART goals and allows participants to practice delegating and communicating goals and expectations to the people they supervise.

So, How Am I Doing?: Delivering Performance Feedback

Performance feedback should not be given only during an annual review. It should be part of the normal working relationship between managers and those they supervise. This portion of the course explores the steps of giving both positive and negative feedback. Using case studies and real-life examples, participants will have the opportunity to practice giving feedback to subordinates.

Difficult Personalities and Difficult Situations: Dealing with Challenges

The program concludes with case-study evaluations of ways to effectively manage difficult personalities and tough situations. From "negaholics" to backstabbers and whiners to minimal contributors, participants discuss better ways in which to communicate and manage those whose actions make the process hard.

By the end of this program, participants should understand their role as a supervisor. They should be better able to supervise and manage those they used to work with as well as those with whom they may have become too familiar.

Find this course by searching for: supervisor training, new supervisor training, supervision skills training, supervisor training, management training, leadership training