5 May 2009

In partnership with CEU.com, we have launched our online customer service training program.  The program closely follows our onsite training program Customer Service Excellence.

20 April 2009

We are pleased to announce that many of our participant guides are now available for online purchase.  Review training curriculum.

11 March 2009

On Wednesday, March 11, 2009 we began testing our new beta site.  It's still in development.  However, it provides considerably more information than our old site and is better organized.  We would love to hear back from any of our visitors about what you think.  If you like something, tell us.  If you don't like something, please tell us.  If you find any broken links, typos, or other embarassments, we want to know about that too.  Happy browsing.