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Kate Zabriskie (Right Click to Download PDF)
 Kate Zabriskie is a training industry veteran. She began in the business working with both Padgett Thompson and National Seminars Group, where she became known for her engaging, high-energy style, sense of humor, and ability to make learning fun. With hundreds of platform hours and a determination to offer something different, she took that energy and desire to help others succeed and formed Business Training Works, Inc.
She and her team of instructors and coaches have taught for corporations, nonprofits, foundations, government agencies, associations, colleges, and schools throughout the United States. Some of their clients include Bank One, BMW, Schering Plough, The United States Coast Guard, The FBI, and Microsoft.
The company specializes in soft-skills training and one on one coaching: from real-world business etiquette to power presentation skills. True to Kate’s vision, new topics are constantly being added to the training catalog and fresh approaches applied to tried and true favorites. Her primary goals are to keep learning relevant and to match the right instructor with the right audience.
Kate’s diverse background is the foundation for her work and a key to the Business Training Works, Inc.’s success. She began her career as a trade show exhibits manager for a national defense association. From there she moved to consumer and trade journal advertising sales; working with the military, automotive aftermarket, cosmetics and chemical industries, and several national trade associations. She then joined Andersen Consulting where she worked with a diverse client base, ranging from pharmaceutical companies to those in the banking industry. Kate was then recruited by The Franklin Mint, where over the next five years, her responsibilities included art and video licensing, new product development, and human resources training.
No stranger to the media, she has been quoted in The Wall Street Journal, The New York Times, The Baltimore Sun, and The Detroit Free Press. In addition to those publications, her articles and interviews have appeared across industries:The American Medical Association, the American Management Association, Entrepreneur Magazine, Details Magazine, MSNBC, Fox News Live, and Cosmoradio.
She holds a BA in art history from George Mason University and an MBA from the University of Texas at Austin.
Jody Axinn (Right Click to Download PDF)
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 Jody Axinn helps people make sense of the confusing subjects of communication and diversity. For 15 years she has worked with individuals and organizations to improve their cross-cultural communication skills.
A constant student herself, Jody has studied and traveled in Japan, Taiwan, Hong Kong, Malaysia, India, Egypt, Ukraine, Russia, Turkey, Bosnia, Croatia, and Morocco. Furthermore, she has done in-depth research for work related to South Africa, Belize, Indonesia, Brunei, the Philippines, Thailand, and Vietnam.
Those experiences have made her an invaluable resource for organizations throughout the United States:
- At AT&T Solutions Jody conducted pre-departure briefings for consulting teams traveling to Asia. She also advised AT&T’s manufacturing division on international negotiation of contracts and international business procedures. Additionally, she facilitated executive development courses and international training programs.
- At Samsung Electronics, Jody served as an intra-cultural liaison for relocating, orienting, and training forty-two Korean families in the United States. For Samsung’s American employees, she provided guidance on cultural understanding and intercultural communication.
- For PricewaterhouseCoopers, she developed customized cross cultural inpatriation programs for employees relocating from Russia.
- Georgetown University called upon her to design, develop, and deliver a program for their international students’ orientation.
- Cultural Awareness International (CAI) contracted with her to custom-design and deliver an inpatriation course for Israelis. CAI also used her services for executives and their families relocating to Korea.
- Thomson Prometric used her to address workplace diversity and teambuilding.
Jody earned her BA in sociology and cultural studies at the University of Michigan. Her MA in human resources development is from George Washington University.
Emmanuel Dalavai (Right Click to Download PDF)
 Passionate about cultural awareness and improving the multicultural literacy quotient of his clients, Emmanuel Dalavai teaches people from around the world to understand each other better. He has lived in London, Paris, Geneva, Lyon, and Hyderabad, and has traveled extensively for work and pleasure.
Emmanuel’s corporate career began in technical sales with Southwestern Bell/SBC/AT&T. From that position he was promoted to risk analyst and finally business analyst before leaving the company to devote himself to training and education. As a world ambassador, his goal is to promote the positive aspects of increased cultural awareness, to bridge the cultural divide among various groups, and to deliver cross-cultural and global language solutions to companies worldwide. His corporate clients include Marriott International, Peerless Manufacturing, and Radio Shack.
In addition to working with big business, Emmanuel lectures on global commerce and cross-cultural communication at the University of Kansas and University of Dallas. He also works with MBA students at Texas Christian University. Keen to expose young adults to new experiences, he facilitates international business study tours in conjunction with Envision EMI, LLC. He has taken students to China, Australia, Prague, Budapest, Vienna, and Venice.
When taking a break from the classroom, Emmanuel enjoys singing backup for several Texas bands and devotes time to his latest book project, a series of short stories and missives highlighting his experience of living in Europe and life's lessons learned.
Emmanuel holds undergraduate degrees in chemistry and French from the University of Kansas. He earned his MBA from Texas Christian University and the University of Dallas. He holds a certificate in telecommunications management from the University of Dallas and a certificate in project management from Stanford University and is a Stanford-Certified Project Manager (SCPM). He is fluent in French, Italian, Spanish, and Telugu.
Shawn Doyle (Right Click to Download PDF)
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 Shawn Doyle is a learning and development professional who has a passion for lifelong learning. For the last 17 years, he has developed and implemented training programs on sales, communication, and leadership.
Shawn won Comcast Cable’s coveted Pinnacle Award for developing the company’s advertising sales training, leadership, and mentoring programs. His success led to a role as Vice President of Learning and Development, where he co-founded the company’s highly successful Corporate University. That program included comprehensive leadership courses for supervisors, managers, and executives and a general broad-based curriculum which was used throughout the United States.
Time and time again, participants in Shawn’s programs have found that the information learned has helped them both at work and home. Some of the other organizations he has worked with include: Charter Media, Insight Media, Kraft, and the Los Alamos National Defense Laboratory.
He has had articles published in Training and Development Magazine, Creative Training Techniques, and Miller-Heiman’s Best Few. He is the author of The Ten Foundations of Motivation (iUniverse -2003), Sales Science, (which he co-wrote with David Newman), and The Manager’s Pocket Guide to Employee Motivation, published in 2005 by HRD Press.
Shawn is certified by DDI, The Winninger Institute, Miller – Hieman, and is a Registered Corporate Coach (RCC). He has also earned the distinction of ATM-B (Advanced Toastmaster- Bronze) from Toastmasters. He belongs to the National Speakers Association, the American Society of Training and Development, and Toastmasters International.
Joy Griffin (Right Click to Download PDF)
 Joy Griffin knows service and how to teach it. For more than 20 years she has been delivering exceptional customer service and teaching others to do the same. Her career began as an event planner where she “wowed” customers and clients while planning meetings for private consumers, corporations, and government offices. She has coordinated conferences for groups such as the National Institutes of Mental Health and calmed the nerves of countless brides and mothers during wedding receptions and marriage celebrations.
While finishing her undergraduate degree at the University of Maryland in fashion merchandising and textile marketing, Joy worked for the Man Made Fiber Producers Association handling member requests and customer service issues for companies such as Gore and DuPont. There she developed a knack for satisfying business customers and understanding their unique needs.
She owned a Merle Norman Cosmetic Store for 19 years and was responsible for training employees in customer service and sales. Teaching others to treat customers with respect and cultivating a positive attitude were key elements in her training.
As a Business Training Works, Inc. trainer, Joy has worked with organizations such as Union Privilege, The University of Montana, and Intelsat. She brings humor, real-world experience, and insightfulness to her audience while giving them guidance to improve their skills.
Sylvia Henderson (Right Click to Download PDF)
 Sylvia Henderson is a nationally recognized presenter and education program facilitator for both small and large audiences.
Known for her information-packed and engaging programs, Sylvia’s enthusiasm is contagious. Her mission is to improve lives by empowering people with skills for success. She does so during her programs through the use of stories, hands-on tools, and skills practice opportunities.
From time to time, Sylvia marries education with her second passion in life: motorcycles. Using motorcycles as metaphors, Sylvia simplifies concepts such as work-life balance and leadership and helps participants create manageable goals to improve their workplace effectiveness.
Sylvia’s corporate experience includes roles with IBM, Lockheed-Martin, America Online, and American Management Systems (AMS). She is an adjunct faculty member at Prince George’s College in Maryland. She works with corporate, government, education, association, chambers of commerce, non-profit, and youth organizations such as Verizon, the American Red Cross, Rotary Youth Leadership, and the American Society of Association Executives.
Sylvia is the author or co-author of books and audio recordings including:
- Why You Talk So White? Eliminate the Behaviors that Sabotage Your Success (business and life success skills) which has earned her national media attention,
- Conversations on Success (success principles and motivation),
- Human Resource Strategies that Work: Turning Managers into Leaders (new manager/supervisor skills),
- Creativity in Training: Ideas with Impact (train-the-trainer/adult learning),
- Communication Skills Tips, Presentation Skills Tips, Leadership Basics Tips, and other titles.
She is a frequent radio guest and quoted in publications such as the Washington Post, the Gazette of Business and Politics, and Association News. She has a cable television program, is a magazine columnist, and serves as an online community leader for an organizational development forum.
Sylvia has served as president of the Washington, DC chapter of the National Speakers Association and as national president of Women On Wheels® Motorcycle Association. She is a member of the American Society for Training Development, a Toastmasters ATM-gold level speaker, and a nationally certified Instructor of Trainers with the Girl Scouts of the USA.
She earned her undergraduate degree from Cheyney University of Pennsylvania and her MBA from the University of Pittsburgh.
Bill Huey (Right Click to Download PDF)
 From teaching the Myers Briggs Type Indicator (MBTI) to six sigma training, Bill Huey understands people and processes. For more than 15 years, he has worked as a consultant and facilitator in both business and education.
Bill’s insight into human behavior and his experience as an instructor enable him to help people and organizations break through the barriers that prevent them from achieving personal performance goals and process solutions.
In 1988, he began his training career with Global Relationship Centers Inc., an international interpersonal skills company. While there, he became an instructors’ trainer which led to assignments throughout North America, Israel, and the former Soviet Union.
The University of Florida’s Health Science Center recruited Bill in the early 1990s to work as an internal consultant for its six colleges. In addition to learning the ins and outs of a medical college environment, he designed, developed, and delivered programs on negotiation, leadership, and communication during his tenure.
In 1999, Bill began work with Eckes and Associates, a leading six sigma company and the publisher of the best seller The Six Sigma Revolution. There he provided six sigma training and consulting services for many groups: Household Finance, Park Nicollet, and Shands Healthcare.
Bill’s other work includes projects for companies and organizations such as Sprint, Professional Vision Care, the Veterans Healthcare Administration, and the Radiology Society of North America.
He earned his graduate degree from the University of Denver. His undergraduate degree is from Metro State College in Denver, Colorado. Bill also completed the U.S. Navy’s elite UDT/SEAL training and was a member of UDT-21 (now SEAL Team 8).
Bill’s writing has been published in Alternative Therapies in Health and Medicine, and he is a contributor to the book Shape Up Your Program! Tips, Teasers & Thoughts for Type Trainers.
In addition to being a certified administrator for the MBTI, he is a certified instructor for programs offered by DDI and Achieve Global.
Neen James (Right Click to Download PDF)
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 Neen James is an international productivity expert known for her ability to deliver information with credibility, personality, and a genuine sense of fun. She is high-energy instructor and keynote speaker who has entertained and engaged participants across the globe.
Neen’s solid background in learning and development make her a natural fit for organizations looking for programs that deliver usable tools.
Before entering the training and speaking industry full time, she wore many corporate hats, including general manager of retail operations, regional manager, national channel manager, national manager, and national learning and development manager for Pracom Limited, a communications products and services company.
She counts Virgin Mobile, Pfizer, the Philadelphia Bar Association, Texaco/Caltex Petroleum, and Accenture among her clients.
Her expertise has appeared in The Philadelphia Business Journal, The Sunday Times (Singapore), Working Woman, and MacWorld Magazine.
Neen earned her MBA from Southern Cross University in Australia. She is the co-founder of the highly successful Australian Connect networking group, managing director of the Philadelphia chapter of eWomen Network, an active member of the National Speakers Association, and the author of several books including Network or Perish and Secrets of Super-Productivity.
Laurie McIntosh (Right Click to Download PDF)
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 Laurie McIntosh has worn several “hats” in her professional life, and the trend continues in her work as instructor, writer, and editor for Business Training Works, Inc. With over 25,000 platform hours under her belt, she is no stranger to the problems people face when communicating with customers, patients, and colleagues. More importantly, she approaches the subject of communication armed with an arsenal of practical tools participants can use to improve their skills immediately.
When teaching a writing course, her clear review of the basics provides comfort and new-found confidence to even the most reluctant participant. And for those already at ease with writing but looking for the extra edge, Laurie can help. She knows not only how to write correctly but can explain the reasons behind even the most unusual rules of English usage.
While wearing her healthcare hat, Laurie is able to communicate the standards of exceptional customer service, the importance of empathy, and techniques for improving an organization’s bottom line. Her clear presentation of information, abundant hands-on exercises, and immediate feedback make concepts easy for participants to grasp and then apply.
Laurie earned a BA in English from the University of Mary Washington and an MA in English from the College of William and Mary. Her work at the university level includes writing instruction for students of Virginia Commonwealth University, the University of San Francisco, and the University of South Carolina.
In addition to teaching others, Laurie has worked in editing and proofreading as an assistant editor of the Medical College of Virginia Quarterly, editor for physicians in the Department of Medical Oncology at Virginia Commonwealth University, and proofreader of Dictionary of Literary Biography published by Bruccoli, Clark, Layman, Inc. (Columbia, SC).
Her healthcare experience includes work as a psychiatric practice manager, health clinic receptionist, medical data collector, and community orientation coordinator for new interns and residents.
Recently she has been quoted in both Broker Magazine and CRMAdvocate.
Mary Kathryn McIntosh (Right Click to Download PDF)
 For more than two decades Mary Kathryn McIntosh has helped people understand the importance of business etiquette and professional presense. Her nonconfrontational approach to etiquette and business communication enables her to help people polish their business image and communication skills: from new hires to experienced professionals.
Mary Kathryn began her career while still in college, managing a resort dining room in Kennebunkport, Maine. There she worked with the summer staff to ensure that the food was served correctly and guests made comfortable during their stay. After graduation, Mary Kathryn continued to help others improve their business skills while working for the government to prepare people to enter or re-enter the workforce.
As the executive director of the Constitution Island Association, she strived to elevate the professionalism of that organization and raise money for its future by managing multiple special events and historic tours.
After earning a degree in counseling, Mary Kathryn worked with families to improve communication and prepared high school seniors for college or their first years at work.
A frequent speaker and instructor, Mary Kathryn’s passions are business etiquette, communication, and Virginia history – including historic tours. She has worked with organizations of all sizes: MetLife, Genworth Financial, Lynchburg College, Civil War Caravans, High Peak Sportswear, and the Virginia Tourism Corporation.
Mary Kathryn holds a BA in art history from the College of William and Mary. She earned her MS in counseling from Long Island University.
Darren Murphy (Right Click to Download PDF)
 Darren Murphy is a lifelong learner and teacher passionate about helping people learn to communicate better. He has worked in healthcare and related fields throughout his professional career.
He is a Registered Nurse with a master's degree in public health from Western Kentucky University. For more than 20 years, he has served as a nurse in oncology research, PACU, and emergency departments. Darren has worked with York Hospital, York, PA; Kentucky Public Health Association; Kentucky Society of PeriAnesthesia Nurses; Area Health Education Council; Barren River Health Department; Western Kentucky University Nursing Department, and other medical facilities.
His programs are based on real-world experience in addition to accepted medical theories and practices. As an instructor, he is known for teaching the practical skills that drive patients’ overall satisfaction with their healthcare providers.
Darren’s signature program, Be the Hospital of Choice, addresses present and future challenges in the healthcare industry. Topics covered include customer service, managing turnover, understanding the generation gap, preparing for unannounced JCAHO inspections, and fast-track feasibility. Additionally, Darren has developed and taught programs addressing conflict resolution and front-desk skills to healthcare administrators and nurses.
Beyond healthcare, Darren has served as an instructor and facilitator for organizations such as the city of Dayton, Ohio, The United States Census Bureau, and The Department of the Navy to help their employees improve team dynamics, develop communication skills, and teach others to teach.
Lisa Taylor Richey (Right Click to Download PDF)
 Lisa Taylor Richey is an authority on protocol and etiquette. Over the past five years Northwestern Mutual, Ernst & Young, Deloitte, Ameriprise, and Neiman Marcus have turned to her to give their employees an extra business edge. She also works with students from Temple and Babson Universities.
With more than 20 years of experience in sales and marketing, Lisa understands business. She uses real-life experiences to capture and educate her programs’ participants. Furthermore, her approach is down to earth. She believes manners are not about judgment but about self-interest and confidence.
Lisa graduated from The American College for the Applied Arts with a degree in marketing. She then embarked on a career in sales and marketing with Levi Strauss & Company. From there, she quickly moved into multiple executive positions and managed and developed one of Levi’s largest accounts, JCPenney. As director of retail for Club Corp, Lisa negotiated national contracts with Nike, Titleist, and Callaway.
As a product developer in her own right, Lisa has touched the lives of many children and adults with relevant, fun content. Her debut product, Manners To Go™, is an activity kit which provides confidence and social skills for our future leaders. Publications such as The New York Times, Better Homes and Gardens, and Woman’s World have featured Lisa and Manners To Go™. She has also appeared on network television including NBC News Dallas, Texas and CBS’s Eye on Philadelphia discussing etiquette and its importance for achieving success at work.
As a speaker and instructor, Lisa gets results. She is best known for her ability to motivate and inspire people to action. When asked about her accomplishments, she always points out her ability to have a positive impact on improving self-esteem and confidence in others.
Steven Rowell (Right Click to Download PDF)
 Steven Rowell is an instructor and executive coach who is obsessed with leadership effectiveness, organizational change, and creating cultures of legendary service. Since 1995, Steven has delivered more than 800 keynote speeches and facilitated numerous multi-day conferences. His areas of expertise include: managerial courage, leading change, conflict resolution, strategic planning, personal effectiveness, human capital strategy, and achieving legendary service.
Steven’s professional career began in the hospitality industry where he worked with Holiday Inn, Marriott International, and The Walt Disney World Company. While with Disney, he served on the opening teams of five resort properties, facilitated new hire orientation at Disney University, and functioned as the production manager of the second largest laundry in the world, processing 83 million pounds of hotel linen per year.
In addition to the hospitality industry, Steven has worked in a host of other venues with a variety of clients, including: Wyeth Pharmaceuticals, UMass Memorial Medical Center, LibertyHealth, and the Chester County Pennsylvania Economic Development Council.
Steven earned his master’s degree in organizational effectiveness from Immaculata University. He is the author of Clean Is Not Enough! : Proven Strategies for Revolutionizing Environmental Services (October 2004) and Connections™ Orientation in Action for Real Results and Retention (Fall 2006).
Kevin Stirtz (Right Click to Download PDF)
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 Kevin Stirtz believes in remarkable customer service because he knows that when an organization delivers it, remarkable things can happen: loyal customers, higher productivity, enthusiastic employees, a healthy bottom line, and a valuable and sustainable organization.
As a business owner, entrepreneur, manager, and a non-profit executive, Kevin has real-world, hands-on experience in providing remarkable service in a variety of industries. His passion as an instructor is teaching others to do the same.
Employees from organizations such as Urban Outfitters, Pep Boys, AAA, Embassy Suites, Ohio Casualty Insurance, Argo Software, Nationwide Insurance, Nu-Vision Technologies, Humana, LA Weight Loss Centers, American Family Insurance, Epic Systems, the State of California, Adelphi University, the University of Texas, Mercy Hospital, St. Francis Hospital, the Humane Society, and World Vision have learned from Kevin how to improve their skills.
With his second book, 63 Required Rules for Delivering Remarkable Service, in the works and over 200 articles on customer service, marketing, management, motivation, and communication in print, Kevin knows his stuff. His infectious energy and engaging style help make his sessions fun, active, motivating, and relevant.
Above all, Kevin believes organizations, like people, exist to serve others. The highest use of our talents is to serve others the best we can. When we do that, we deliver remarkable service, and the world becomes a better place.
Elizabeth Tierney (Right Click to Download PDF)
 Elizabeth Tierney is fast and focused on the business of improving business communication. A seasoned instructor and author, Elizabeth helps clients discover how they can deliver dynamic business presentations and communicate more effectively.
Her engaging style makes her a favorite instructor of both national and international clients. Throughout her career she has taught for organizations of all types and sizes: Boeing, IBM, Bombardier, the United States Marine Corps, and the Irish Hospitality Ministry.
Prior to working with Business Training Works, Inc., Elizabeth wore many hats: paid actress, process consultant, executive coach, assistant superintendent, and university professor. Those broad experiences contribute to her authenticity and ability to quickly grasp communication and management issues within an organization.
Her numerous books include:
- How to Make Effective Presentations
- 101 Ways to Make More Effective Presentations
- Selling Yourself
- Business Ethics: A Guide for Managers
- 30 Minutes to Boost Your Communication Skills
- 101 Ways to Better Communication
A native New Yorker, Elizabeth holds a BA from the New School, an MAT from Manhattanville College, and she earned her doctorate in Educational Administration from Fordham University.
Anita Web Weaver (Right Click to Download PDF)
 A former regional vice president for operations at Boston-based outplacement company Drake Beam Morin, Anita Web Weaver brings a unique combination of experience to her work as an instructor. She has been a business manager, trainer, coach, and educator, and she brings a depth of experience in the human capital management, healthcare, and public sector arenas.
As a senior business manager, she was acknowledged for her strong process improvement and organizational development work, along with her ability to motivate and manage teams for outstanding performance. Under her leadership, Anita’s teams were cited regularly for innovative process and training initiatives.
During her career, Anita has developed and delivered hundreds of seminars, workshops and training sessions on topics such as career transition, effective listening, customer service, assertiveness, stress management, change management, presentation skills, effective interviewing, writing, and understanding personality and communication styles. Known as a cogent, clear communicator, her sessions are marked by depth of content, practical suggestions to apply learned concepts, and a gentle sense of humor.
In addition to her talent as a manager and trainer, Anita adds strong experience as a coach, having worked with more than a thousand individuals on business and personal issues.
A member of the National Speakers Association, Anita is also an in-demand speaker on topics related to leadership development, conflict resolution, and spirituality in the workplace. She has been quoted in CIO Magazine and The Columbus Dispatch.
In all her work, Anita’s goal is to further both knowledge and understanding so that individuals may be more effective in both their work and personal lives.
Dina Weinberg (Right Click to Download PDF)
 From the Kalahari Desert in Botswana to the boardrooms of corporate America, Dina Weinberg has traveled to destinations worldwide to grow leaders. She draws on her experience as an author, consultant, facilitator, and trainer to teach people the skills they need to be successful as executive leaders, mid-level managers, and frontline employees.
Her clients include National Geographic, Charter Media, ESPN, Microsoft, Turner Broadcasting Sales, Inc., Showtime Networks, Inc., RCA Records, Oxygen Media, Scripps Networks, and MTV Networks.
Those groups and a host of others have benefited from Dina’s 17+ years of experience in communications and marketing across twelve industries. She has helped people to improve their communication skills, increase their strategic focus, lead more effectively with limited resources, and better manage the organizational change process.
Dina has held executive positions with some of the most renowned companies in the entertainment business including Vice President of Media Relations for ABC Cable Networks Group, where she spearheaded communications activities for Disney Channel, Toon Disney, and SOAPNet; Director of Publicity for Fox Cable Networks Group including FX network and Fox Movie Channel; financial marketing, advertising, and public relations positions at the Development Corporation for Israel, and marketing communications positions for the food and beverage industry.
She has been featured in the national women’s magazine, Family Circle; in the world-renowned Los Angeles Times; and on the “CNN Radio” of the West Coast of the United States, KFWB-AM. Additionally, she has contributed to the business-to-business newspaper New Business Today and written articles for the leading cable industry magazine, Multichannel News. Most recently her writing appeared in Breaking Through, an anthology about change.
A graduate of New York University and Coach University, the preeminent training program for professional coaches, Dina is a Certified Professional Behaviors Analyst (CPBA) and a member of the International Coaching Federation (ICF), the leading trade organization in the coaching profession.
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