Change Management Training

Don't Look Now, But... -
How to Manage Organizational Change

Program Overview
There are few guarantees in the workplace today, but change is one of them. "Just like it's always been" is quickly becoming a phrase of the past, often replaced by something such as, "We've streamlined the process." And so, kicking, screaming, and complaining, our workforce reluctantly adapts; only to find itself being faced with change once again. This course discusses the need for change, available change strategies, how to generate buy-in to those changes, and more.

Program Objectives

At this program's conclusion, participants should be able to:

• Describe ways of reacting to change, but that we must start from where we are.
• See change not as something to be feared and resisted but as an essential element of the world to be accepted.
• Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
• Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
• See change as an opportunity for self-motivation and innovation.
• Identify strategies for helping change be accepted and implemented in the workplace.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Course Outline

Change: What It Is, Why We Do It, and Why Most People Don't Like It

Through examining classic change management models, this introductory discussion explores the external and internal forces that drive change in an organization, why it's critical to adapt and adopt implemented changes, and despite all of that, why most people still don't like change.

Wheels in Motion: The Change Cycle

During this segment, we will explore the three phases of William Bridges' change cycle through lecture and small group work.

And I Was...: The Human Reaction to Change

This portion of the program looks at Daryl Conner's interpretation of the human response to change through lecture and small group work. We will also discuss how different people react to change and how employees, middle management, and upper management are affected by change.

How Do I (Oops, I Mean We) Tell (or Rather, Sell) Them?:  Ways to Involve Stakeholders to Drive and Communicate Change

How change is communicated can often affect its acceptance.  This portion of the training examines the pitfalls of communicating change and strategies for setting the stage for effective buy in.

Handling It All: Strategies for Dealing with Change

During this discussion we will look at five strategies that participants can use to deal with change and to manage stress and anger.

Moving Right Along: Putting Together a Plan

At the end of the program, students will create a plan for handling current or future changes.

At the program's conclusion, participants will have an understanding of the process of change, how they can be a positive force in driving that change, and best practices for implementing change in an organization.