Free Resources for Soft Skills Improvement
   
What We Offer
  • Onsite Training
  • In House Training
  • Courses
  • Classes
  • Workshops

 

  • Seminars
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  • Breakout Sessions
  • Lunch and Learns
Free Resources
 
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Training Program Catalog
Customer Service Links

   
   

 

       

Free Icebreakers (Train the Trainer)     
PDF Document: Icebreakers, Introductions, and Hellos 20+ Pages

(Right click and save to your computer for a faster download.)

 

     

ROI Training (Train the Trainer)     
How to Invest Your Training Dollars Wisely

 

     

The Trainers' Survival Guide (Train the Trainer)
25 Activities to Make Lecture-Based Programs Active

 

     

Customer Service Quotations
50+ Free Quips, Questions, and Comments to Inspire and Motivate

 

     

Tongue and Quill
300+-Page Air Force Writing Guide (Useful for Military and Non-Military Writers)

 

     

Effective Writing for Army Leaders
Department of the Army Pamphlet 600-67

 

     

Telephone Ready Reference
Telephone Customer Service Reference Card for Your Desk

 

     

A Guide to Protocol and Etiquette for Official Entertaining
Department of the Army Pamphlet 600-60

 

     

Cell Phone Etiquette
Are You a Cell Phone Sinner

 

     

Office Etiquette
How to Stop Office Gossip

 

     

Five Fantastic Ways to Follow Up
Actions You Can Take to Make Training Stick

 

     

The Employee Feedback Survival Guide
How to Give Employee Feedback

 

     

The Modern Diplomat
Government Guide for Diplomats (Expatriation)

     
       
 


Places We Can Deliver Training:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Worldwide: Africa, Asia, Australia, Canada, Europe, India, Asia, United Kingdom, and the Middle East

 

 

 


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9015 Katie Court
Port Tobacco, MD 20677
Phone: 301.934.3250
Fax: 208.445.5379
info@businesstrainingworks.com

Free Training Resources

Other Useful Information

Customer Service Training
Customer Service Excellence – How to Deliver Exceptional Customer Service

Etiquette Training     
Real-World Etiquette - Modern Manners for Today and Beyond

Business Writing Training
Bottom-Line Business Writing – How to Bring Clarity and Style to Anything You Write

The Onsite Training Provider: Business Training Works, Inc.
Onsite Training Solutions
Phone: 301.934.3250 Toll-Free: 800.934.4825
info@businesstrainingworks.com
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The Onsite Training Povider: Business Training Works Onsite Training | In House Training Onsite Training Seminars, Courses, and Classes
Onsite Training : In House Training
Free Training Resources: Etiquette . Communication . Writing . Train the Trainer . Free Icebreakers