Retail Etiquette Training

Find this course by searching for: etiquette training, etiquette course, retail etiquette training, etiquette program, etiquette workshop, etiquette seminar, customer service skills for retail employees, professionalism training for retail employees

Service Savvy:
Exceptional Etiquette for Retail Employees

Available Formats

Half Day
One Day

Program Overview

These days more than ever, businesses are competing for customer dollars. Rude and insensitive employees do not add to the bottom line. This etiquette training program is designed for organizations wishing to give their retail employees an added edge.

Program Objectives

At this program's conclusion, participants should be able to:
Explain what behaviors lead to a positive or negative first impression.
Outline the expense of losing customers.
Demonstrate proper workplace attire.
Choose words that reflect courtesy and professionalism.
Explain professional phone etiquette.
Describe how to say "no" politely.
Write professional emails.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

First Impressions: Which One Do You Make?

This program begins with a discussion of first impressions. Participants will identify behaviors that lead to positive and negative impressions.

Show Me the Money: How Much Does This Cost?

In this discussion, the facilitator will lead participants through a conversation about the literal cost of poor behavior.

What to Wear: How Do You Look?

In this segment, participants will evaluate different wardrobe choices and determine whether those options enhance or detract from a customer's view of an organization.

Opening Moves: What to Do First

Being professional means being prepared. In this part of the program, participants will review steps they can take to adequately prepare for the day.

Communication Skills: What Messages Are You Sending?

Attitude, body language, and word choice affect what others think about us. In this component, participants will review communication etiquette and how to use various technologies to enhance their professionalism.

Difficult Customers: Dealing Diplomatically with Challenges

Sometimes customers can stretch the patience of those who serve them. During this section, the group will identify challenging personalities and how best to respond to them in difficult situations.

At the etiquette training program's conclusion, participants will be better prepared to serve their customers in a manner that is consistent with their organization's brand.

TRAINING . COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM

We offer training onsite and in house in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Africa, Asia, Australia/New Zealand, Canada , Europe, Mexico, Middle East, United Kingdom, and India: Allahabad, Chandigarh, Gurgaon, New Delhi, Bhubaneswar, Kolkata, Ahmedabad, Mumbai, Pune, Bangalore, Chennai, Cochin, and Hyderabad. If you don't see your location listed, please contact us.

Onsite Training Menu

Retail Etiquette Training

Find this course by searching for: etiquette training, etiquette course, retail etiquette training, etiquette program, etiquette workshop, etiquette seminar, customer service skills for retail employees, professionalism training for retail employees

Service Savvy:Exceptional Etiquette for Retail Employees

TRAINING . COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM

Service Savvy:
Exceptional Etiquette for Retail Employees