Corporate Concierge Training
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Hosting Corporate Guests:
Representational Entertaining Made Simple
Available Formats
Program Overview
This corporate concierge training course is designed for anyone who works behind the scenes to entertain his or her organization's guests. Topics include welcoming visitors, serving food, dressing for guests, and dealing with the unexpected. Organizations that regularly entertain cannot afford to overlook this important course. Information is presented in a humorous and relaxed style that cuts to the heart of today's service etiquette concerns.
Program Objectives
At this program's conclusion, participants should be able to:
- Explain the importance of a good first impression and how to make one.
- Describe appropriate dress for those working behind the scenes.
- Demonstrate how to assemble a proper table setting, serve food, and clear dishes.
- Successfully handle unusual situations
- Make any guest of the organization feel welcome.
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Course Outline
Putting Out the Pineapple: First Impressions
For centuries, the pineapple has represented luxury and hospitality. In fact, in Colonial America, pineapples were often rented by the day to families hosting guests. The intent of this action was to communicate to the guests that no expense was spared and that they were the focus of the day. While participants won't learn to cultivate pineapples, they will learn what makes a good host in a business environment. From offering water to taking coats, making small talk, and knowing when not to talk, this portion of corporate concierge training covers the importance of making others comfortable and treating them like hospitably.
From PowerPoint to Pretty Plates: Hosting Meetings for All Occasions
This section of our concierge training course reviews the importance of setting up meetings for a variety of functions including small group meetings, sales calls, negotiations, and meals. Participants will learn which elements add to a meeting's success and how to choose items that fit with the organization's desired image. For example, does the organization use paper, plastic, or glass? Does it place pens and notebooks at each place when outside visitors attend? Does someone check to make sure that the tables are clean, the whiteboard is stocked with markers, and that requested equipment is in place and operational before each meeting? If desired, part of this segment can be devoted to drafting standard operating procedures for a variety of functions.
What's Appropriate for Work: Social versus Professional Behavior
Because Tarzans in the office are not usually appreciated, most of us know not to yell down the hall while at work. However, the obvious is not always obvious to all; there are subtle behaviors that many might not recognize as inappropriate if not told. This discussion focuses on the differences between social and business behavior and how some actions, which are perfectly okay outside the office, will raise red flags in front of workplace visitors.
Stop, Look, and Listen: Acting Your Best
Taking the previous topic one step further, this part of the program focuses on actions that enhance guests' experiences. For example, smiling, listening, and offering help all contribute to positive impressions.
Dressing for the Occasion: Looking Your Best
How you look can affect a guest's opinion of you, the quality of your work, and your organization. In this segment, participants will look at various fashion options and what those choices may communicate to those visiting the workplace.
The Well-Oiled Machine: Finding Your Team's Rhythm
Whether you are a team of two or 20, working in sync is critical to successfully representing the organization. This final portion of the program reviews the importance of teamwork and putting aside personality differences to get the job done.
At the program's conclusion, participants will have an understanding of what it means to be a corporate host or hostess. From serving skills to staying calm in tense situations, those in attendance will come away from the session having a good sense of what to do to make guests recognize this is an organization of civility and graciousness.
Find this page by searching for: corporate concierge, corporte concierge training, corporate etiquette, corporate host, event planning, hosting, corporate guests, etiquette program, etiquette training program
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