Online Customer Service Training Course

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Immediately improve your customer service skills with the online version of our instructor-led customer service training program: Customer Service Excellence.

This online customer service training program consists of six comprehensive, easy-to-navigate modules based on our onsite customer service training program.

• What Is "Service" and Why Is It Important?
• The Basics of Customer Service
• Body Language and Customer Service
• Choosing Your Words Wisely
• Listening and Dealing with Challenging Customers
• Measuring Service Results
• Managing Stress

Each online training unit includes lectures and quizzes to explore various aspects of writing better email messages.  On average, the course takes between one and a half to two hours to complete.

Objectives

• Describe exceptional customer service.
• Identify the benefits of great customer service.
• Recognize barriers to the delivery of outstanding customer service.
• Adapt to specific customer behavior styles.
• Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
• Describe techniques for dealing with angry or upset customers.
• Develop a personal action plan to improve customer-service skills.

You may watch the free preview of this online customer training course here, or sign up for the full  training program by visiting our online learning site.

The charge for the course is $49.95 per user.  The course may also be used at no charge when your purchase our onsite, instructor-led customer service training course for your group.