Customer Service Training Courses
COURSES: Customer Service Training * Basic Customer Service Training * Customer Service Communication Skills Training * Coaching Customer Service Training * Customer Service Culture Training * Telephone Service Training * Front Desk Training * Patient Satisfaction Training * Housekeeper Service Training * Retail Customer Service Training * Hospitality Service Training * Help Desk Training * Live Support Training * Call Center Training * Customer Relationship Management Training * Client Service Training
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business. Our customer service training programs can do everything from helping your organization to establish a service strategy and behavioral standards to teaching your front-line employees how to effectively answer the phone. Our customer service training programs are designed for groups and are delivered onsite. They are not available for individuals. For training for individuals, please see our online training options. We offer keynotes, lunch programs, workshops, seminars, half-day, full-day, and multi-day training sessions. Download our pricing schedule or click on the links to the right to see sample course outlines. Available Customer Service Training Courses
Brief Course Descriptions
This comprehensive customer service training course is applicable for people working at a variety of different levels and in a multitude of industries. The course is also available online. Online customer service training is an excellent option to include before instructor-led training. The course may also be used on its own.
Greet Your Customers: Welcoming and Retaining Clients, Patients, Members, and Guests
This customer service workshop is based on customer service expert Laurie Brown's latest book, Greet Your Customers Welcoming and Retaining Clients, Patients, Members, and Guests. During this highly interactive training workshop, participants will learn tactics and techniques for improving their relationships with new and existing customers.
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
This course is the online version of our most popular customer service training program. It is ideally suited as pre-work before instructor-led training or as follow-up material after the fact. It can also be used as a stand alone program for individuals wishing to study online without a facilitator.
The Customer Connection: Twenty Essential Communication Skills for Giving Better Service
This course covers twenty customer service communication skills. It is ideally suited for organizations who wish to identify and adopt service standards from a menu of available options. We often use this program or a customized version in conjunction with customer service consulting.
Essentials: Basic Skills for Serving Others
Basic customer service training is an excellent start for people who have never had training before. The program covers the fundamentals of customer service in person and over the telephone.
Coaching Customer Service: Ten Essentials for Coaching, Motivating,
and Getting the Best out of Front-Line Employee
Customer service training is great, but it rarely sticks if supervisors do not have the skills to reinforce the techniques learned. This course focuses on developing the supervision and coaching skills of supervisors working on the front lines.
Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence
Mission, vision, values, and behavioral standards are the cornerstones of successful service culture management. This course lays out the tactics for effectively creating and managing a customer service culture.
Our telephone customer service training course is designed for professionals who rely on the telephone as a primary tool for interacting with and servicing customers. This course reviews the basics of answering the phone, transferring callers, putting them on hold, dealing with difficult situations and more.
Patients Plus - Delivering Customer Service for Better Patient Satisfaction Improving patient satisfaction is the ultimate goal of this customer service training course. Whether you have a large organization and use Press Ganey to measure patient satisfaction or you are a small medical practice with no measuring system in place, this program provides training on the soft skills needed to improve the patient experience. In many cases, this program is used in conjunction with our patient satisfaction consulting process.
In the Bag - Exceptional Retail Customer Service
With so many options available for consumers these days, exceptional customer service is one of the only sure-fire strategies for keeping customers coming back. This specialized program covers the essentials retail service providers to need to ensure that they are providing the best possible service.
At Your Service - Creating and Delivering a Five-Star Customer Experience
This targeted customer service course is designed for people working in various areas of hospitality. The program can be modified as needed to accommodate the goals of different groups. In some cases, this program becomes a component of a customer service consulting engagement.
Clean Is Not Enough: Customer Service, Communication Skills,
and Teambuilding for Housekeeping Professionals
This dynamic program can transform a group of housekeepers from "ho hum" to awesome. During this course participants will learn why clean is not enough and what it takes to deliver exceptional housekeeping, janitorial, environmental services.
Welcome!?: Projecting Professional Image at the Front Desk
The receptionist is often the first person clients and customers see when they enter a business, yet the people in this role often get little or no training at all. This course is designed for organizations who wish to improve the front desk skills of their receptionist staff.
SOS: Help for the Help Desk
To effectively work in a help desk environment. employees must have first-rate technical and soft skills. This course teaches the communication skills necessary to succeed as a help desk provider.
Whether handling orders, fielding complaint calls, or providing information, effective call center employees must be accurate, professional, and consistent. This course covers the soft skills needed to provide exceptional service over the telephone in a call center environment.
More Than a Database: Customer Relationship Management 101
As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires analysis and preparation. This course sorts through a myriad of information and provides the basics for making decisions about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
This course is designed to help service departments or entire organizations to define their brands, identify ideal customers, and align their behaviors to meet client and customer expectations.
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We offer training onsite and in house in Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Africa, Asia, Australia/New Zealand, Canada , Europe, Mexico, Middle East, United Kingdom, and India: Allahabad, Chandigarh, Gurgaon, New Delhi, Bhubaneswar, Kolkata, Ahmedabad, Mumbai, Pune, Bangalore, Chennai, Cochin, and Hyderabad. If you don't see your location listed, please contact us.
