Dealing with Difficult People Training

Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People - How to Work Better with Almost Anyone

Program Overview

In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many people face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work. Through hands-on activities and practice exercises, participants learn how to better deal with all sorts of difficult situations: from complainers and time stealers, to interrupters and gossips, this course provides the tools for dealing with all types of work behavior problems.

Program Objectives

At this program's conclusion, participants should be able to:

• Articulate how their attitudes and actions impact others.
• Describe effective techniques for dealing with difficult people.
• Discuss coping strategies for dealing with difficult people and difficult situations.
• Identify times when they have the right to walk away from a difficult situation.
• Employ techniques for managing and dealing with anger.

This for That: Understanding Reciprocal Relationships

This portion of the program examines the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy.

Picture Perfect: The Agreement Frame

Anthony Robbins, and many other communicators, suggests we become skillful at using what he calls The Agreement Frame. This discussion explores this idea and how to apply it.

The Best Maintenance: Preventing Problems

There are several key ways that we can prevent problems from occurring. Participants will discover how to prevent problems and eight ways of dealing with problems should the occur.

The Five-Step Process: Conflict

During this component of the program, participants will look at a five-step process that can help resolve conflict.

Attitude Adjustments: Changing Yourself

In this section, we will take a deeper look at how negative attitudes can cause negative interactions, and what can be done to turn those attitudes around.

How to Calm Down: Managing Anger

This segment explores techniques participants can use to manage their anger.

Just Relax: De-Stressing Options

To conclude the program, we will look at five techniques participants can use to unwind. We will also share a list of coping thoughts.

By the end of this program, participants should understand how the can better manage their relationships with challenging people and have a set of techniques they are ready to try.