Communicating Across Generations Training

Bridging the Gap: Understanding Generations at Work

There are currently five generations in the workforce, and employers faced with mass retirements of baby boomers are looking for ways to prepare for the changes to come. This program examines generation gaps and solutions for managing and getting the best out of relationships with each.

Program Objectives

• Develop understanding of where the generation gap issue surfaces, and the impact it has on the modern workforce.
• Understand and apply language that is specific to each generation currently in the workplace.
• Explore organization strategies that overcome gap issues.
• Evaluate the need and effectiveness of recruiting, retention and succession plans in context of the generation gap.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

Discovering How Gaps Develop: History in Brief

To begin, participants will look at how the generation gap is defined and where it comes from. Participants will also determine similarities and differences amongst themselves.

Finding Common Ground: How to Make Connections

As individuals, we have more in common at work than we may think. This unit teaches participants how finding things that are in common can be useful when deciding how to approach differences.

Talking About My Generation: Silents, Boomers, Xers, Ys, and Millennials

This segment looks at common generation definitions in an effort to understand their history.

Speaking The Right Language: Generation-Specific Solutions

During this unit, participants will identify targeted ways to appeal to different generations.

Developing Targeted Retention Strategies: What's Appealing to Each Group

Next, participants will learn how to use the generation gap to their advantage when developing retention and recruitment strategies.

Putting a Plan in Action: Getting Ready for Action

To wrap up the day, participants will explore how to use proven techniques to make our workplace engaging.

At this program's conclusion, participants will have an understanding of different generations: what is important to them, what motivates them, and what they need to do their best on the job.