Anger Management Training

Escaping Anger: Avoiding Traps and Freeing Yourself from Frustration

Program Overview

Being angry can waste a lot of time and prevent people from achieving all that they can in the workplace.  This program is designed for people struggling with anger and those working in high-pressure environments where tempers often flair.

Program Objectives

• Recognize how anger affects their bodies, their minds, and their behaviors.
• Use the five-step method to break old patterns and replace them with a model for assertive anger.
• Control their emotions when faced with other people's anger.
• Identify ways to help other people safely manage some of their repressed or expressed anger.

The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Outline

Don't Make Me Angry. You Wouldn't Like Me When I'm Angry: Defining Anger

What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger?

So You Think It's Really Not That Bad: Managing Anger

Whether we realize it or not, people often rationalize anger by identifying the benefits. During this segment, participants will look at those "benefits" and identify the myths behind them.

How It All Happens: The Anger Process

There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. In this component participants will identify those events and strategies through personal anger logs and a case study.

You're Not Thinking Clearly: How Anger Affects Your Perceptions

There are four specific ways in which anger can affect your thinking: magnifying, destructive labeling, imperative thinking, and making assumptions about what other people are thinking. When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this segment participants will discuss these strategies.

How to Make Changes: Tools for Communicating Better

Often people who are most angry are people who haven't developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people. Participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviors.

It's Time to Get a Grip: Taking Control

To wrap up the session, participants will discuss how they can take control of themselves and situations in order to prevent becoming angry.

After this session, participants should understand why anger occurs and what they can do to better manage themselves and situations that cause them to get angry.