Steven Rowell

Steven Rowell is obsessed with leadership effectiveness, organizational change, and creating cultures of legendary service. Since 1995, Steven has delivered more than 800 keynote speeches and facilitated numerous multi-day conferences. His areas of expertise include: managerial courage, leading change, conflict resolution, strategic planning, personal effectiveness, human capital strategy, and achieving legendary service.

Steven's professional career began in the hospitality industry where he worked with Holiday Inn, Marriott International, and The Walt Disney World Company. While with Disney, he served on the opening teams of five resort properties, facilitated new hire orientation at Disney University, and functioned as the production manager of the second largest laundry in the world, processing 83 million pounds of hotel linen per year.

In addition to the hospitality industry, Steven has worked in a host of other venues with a variety of clients, including: Wyeth Pharmaceuticals, UMass Memorial Medical Center, LibertyHealth, and the Chester County Pennsylvania Economic Development Council. He has intimate knowledge of long-term care facilities and other healthcare venues.

Steven earned his master's degree in organizational effectiveness from Immaculata University. He is the author of Clean Is Not Enough! : Proven Strategies for Revolutionizing Environmental Services (October 2004) and Connections^TM Orientation in Action for Real Results and Retention (Fall 2006).