Kevin Stirtz

Kevin Stirtz believes in remarkable customer service because he knows that when an organization delivers it, remarkable things can happen: loyal customers, higher productivity, enthusiastic employees, a healthy bottom line, and a valuable and sustainable organization.

As a business owner, entrepreneur, manager, and a non-profit executive, Kevin has real-world, hands-on experience in providing remarkable service in a variety of industries.  His passion as an instructor is teaching others to do the same.

Employees from organizations such as Urban Outfitters, Pep Boys, AAA, Embassy Suites, Ohio Casualty Insurance, Argo Software, Nationwide Insurance, Nu-Vision Technologies, Humana, LA Weight Loss Centers, American Family Insurance, Epic Systems, the State of California, Adelphi University, the University of Texas, Mercy Hospital, St. Francis Hospital, the Humane Society, and World Vision have learned from Kevin how to improve their skills.

With his second book, 63 Required Rules for Delivering Remarkable Service, in the works and over 200 articles on customer service, marketing, management, motivation, and communication in print, Kevin knows his stuff.  His infectious energy and engaging style help make his sessions fun, active, motivating, and relevant.

Above all, Kevin believes organizations, like people, exist to serve others. The highest use of our talents is to serve others the best we can. When we do that, we deliver remarkable service, and the world becomes a better place.