Darren Murphy is a lifelong learner and teacher passionate about helping people learn to communicate better. His programs are engaging and full of "bonus material."

As an instructor, he is known for teaching the practical skills that improve customer and employee satisfaction. Darren's clients include the city of Dayton, Ohio, The United States Mint,The United States Census Bureau, and The Department of the Navy.

In addition to presentation skills, train the trainer, supervision skills, and communication skills, Darren's signature program, Be the Hospital of Choice, addresses present and future challenges in the healthcare industry. Topics covered include customer service, managing turnover, understanding the generation gap, preparing for unannounced JCAHO inspections, and fast-track feasibility. Additionally, Darren has developed and taught programs addressing conflict resolution and front-desk skills to healthcare administrators and nurses.

He is a Registered Nurse with a master's degree in public health from Western Kentucky University. For more than 20 years, he has served as a nurse in oncology research, PACU, and emergency departments. Darren has worked with York Hospital, York, PA; Kentucky Public Health Association; Kentucky Society of PeriAnesthesia Nurses; Area Health Education Council; Barren River Health Department; Western Kentucky University Nursing Department, and other medical facilities.