^{Etiquette, Sales, Leadership Development, and Customer Service Training}

Welcome to Business Training Works®, Inc., The Onsite Training Courses Provider.  For more than a decade we have been creating and delivering onsite soft-skills training programs to businesses, universities, and governments throughout the world.

We offer training programs and workshops on a host of topics:

Business Etiquette Training * Communication Training * Cross-Cultural Training * Creativity and Critical Thinking Training * Customer Service Training * Diversity Training * Human Resources Training * Leadership Training * Leadership Development * Management Training * Negotiation Training * Presentation Skills Training * Time Management Training * Sales Training * Train the Trainer Training * Business Writing Training * Government and Military Writing Training

Based on customer feedback and market research, we develop about twelve new courses each year.  Some of our popular programs include sales training, business writing training, business etiquette training, customer service training, time management training, and leadership development.

Most of our workshop and program outlines are posted in the our online training catalog. Courses are sorted into categories such as communication skills training or negotiation training. Each outline suggests a length for the workshop or course it describes. With over 100 facilitator-led, soft-skills training courses in our library, we would be delighted to help your group achieve its learning objectives.

Onsite Training Courses

• Business Etiquette Training Courses

• Business Writing Training Courses

• Communication Training Courses

• Cross-Cultural Training Courses

• Creativity and Critical Thinking Training Courses

• Customer Service Training Courses

• Diversity Training Courses

• Human Resources Training Courses

• Leadership Training and Management Training Courses

• Negotiation Training Courses

• Presentation Skills Training Courses

• Time Management Training Courses

• Sales Training Courses

• Train the Trainer Courses

Curriculum Development

If for some reason you don't see exactly what you are looking for, often one of our curriculum developers can tailor a program to address the needs of your group. Please contact us for more information on this option.

Facilitator Information

We understand that you may want us to emphasize certain elements of a program, or you may want to add some organization-specific points. Our experienced facilitators can adjust their content to accommodate your objectives. Visit or facilitator biographies page to learn more about our course instructors.

Long Courses and Organizational Consulting

In addition to onsite training, we have several proprietary leadership development, sales training, customer service, and organizational culture change options that go beyond a one-day or two-day session. These programs are for groups who are willing and able to commit to intensive instruction. For example, several of our clients have improved the effectiveness of their senior leaders, managers, and supervisors with the help of our signature leadership development program, Lessons in Leadership.

For more information about these advanced options, please contact us to discuss your needs.

Online Training

If onsite training is not an option for you, we offer several online training courses. Some are proprietary classes, and others are available through our corporate training partners. At no additional charge, our proprietary online courses can also be packaged with our onsite programs for a blended learning approach. Topics currently available include email etiquette training, customer service training, and administrative assistant training.

Finally, we have also posted several free resources throughout the site related to business etiquette, dining etiquette, sales skills, time management, negotiation, presentation skills, and train-the-trainer. We update our resources often so please bookmark us for future visits.

Enjoy your visit, and please come back again.